Business Systems Analyst - (Hybrid - Toronto) - job 1 of 3

As a Business Systems Analyst at Capco, you will be responsible for independently eliciting and interpreting both business and technical requirements. Your role will involve collaborating with development and business leads to create clear and actionable agile user stories, maintaining strong client relationships, and providing detailed insights on JSON schemas and API specifications. You'll also support the development and testing teams by responding to requests for clarity, ensuring all work activities are thoroughly documented for future reference.

To thrive as a Business Systems Analyst at Capco, candidates should possess at least 5 years of relevant technical experience. Familiarity with contact centers, CcaaS, APIs, as well as a strong understanding of WSDLs is critical. Knowledge of tools like Jira, Confluence, and Bitbucket is also essential. Leadership in gathering requirements and experience in financial industries will greatly enhance your application.

The role of a Business Systems Analyst at Capco is pivotal in driving client innovation. By analyzing requirements and providing insightful solutions, you will help shape strategies that put clients at the forefront of the financial services industry. Your ability to understand architectural diagrams and suggest innovative solutions will allow you to act as a trusted advisor, ensuring our clients can successfully navigate their challenges.

Successful Business Systems Analysts at Capco should develop a robust set of skills, combining technical expertise with strong interpersonal abilities. Effective communication is vital to liaising with both stakeholders and users. Additionally, proficiency in agile methodologies, knowledge of process re-engineering, and an ability to create technical user stories are valuable assets that will enable you to excel in this role.

At Capco, you will work on mission-critical projects across various sectors within the financial services industry. This includes Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management, and Energy. Your contributions will involve complex architecture, large-scale transformation, and the application of innovative solutions that help clients stay competitive in a challenging market.

When answering, highlight specific projects where you utilized APIs, detailing how you analyzed and incorporated them into business requirements. Discuss your familiarity with API specifications and how you translate technical data into user stories that align with client expectations.

Discuss the importance of effective communication and collaboration. Share strategies you've used, such as requirement mapping or stakeholder analysis, to understand the priorities of each group and develop a cohesive approach that aligns with business objectives.

Share specific examples of how you've utilized agile methodologies in past projects. Discuss your role in sprint planning, backlog grooming, and how you adjust user stories based on team feedback to stay aligned with project goals.

Provide a detailed example of a challenging project. Focus on the specific challenges you faced, the actions you took to address those challenges, and the outcomes. Highlight your problem-solving skills and ability to collaborate effectively with teams.

Discuss your methods for ensuring clarity in user stories, such as utilizing clear language, specifying acceptance criteria, and engaging stakeholders in the review process to gather feedback. Emphasize the value of documentation and continual refinement.

List the tools you're familiar with, such as Jira, Confluence, and Bitbucket, and provide examples of how you've used them to manage project tasks and documentation. Explain how these tools have enhanced your team’s workflow and communication.

Share a specific situation where you provided expertise in a project. Discuss your contributions and how your specialized knowledge helped guide the team towards successful outcomes. Highlight your ability to educate others and support them with insight.

Explain the methods you use to stay informed, such as reading industry publications, attending conferences, or participating in relevant online forums. Highlight how this continuous learning improves your effectiveness in the Business Systems Analyst role.

Discuss your approach to relationship building, such as regular communication, active listening, and genuine engagement with stakeholders to understand their needs and concerns. Illustrate how these relationships result in better project outcomes.

Describe your approach to managing changes, emphasizing communication and flexibility. Discuss how involving stakeholders in assessing the impact of changes helps to maintain project momentum and ensures alignment with business objectives.