Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Cutover Incident Lead (Toronto-Hybrid) image - Rise Careers
Job details

Cutover Incident Lead (Toronto-Hybrid)

Capco is a consulting firm dedicated to the financial services industry, seeking experienced Technology Project Managers with a focus on incident management during cutover events.

Skills

  • Analytical skills
  • Organizational skills
  • Problem-solving skills
  • Customer communication skills
  • Technical analysis skills
  • Teamwork

Responsibilities

  • Define the command centre incident strategy
  • Create incident reports and dashboards
  • Design and document event incident management processes
  • Ensure rapid response and resolution of cutover incidents
  • Participate in update calls for key incident updates
  • Analyze recurring incidents for root cause solutions

Benefits

  • Access to industry-focused talent globally
  • Best-in-class innovative products and solutions
  • Global geographic market reach
To read the complete job description, please click on the ‘Apply’ button
Capco Glassdoor Company Review
3.6 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Capco DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Capco
Capco CEO photo
Lance Levy
Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Cutover Incident Lead (Toronto-Hybrid), Capco

At Capco, we believe the future of financial services starts with talented individuals like you, and we’re excited to announce an incredible opportunity for a Cutover Incident Lead in our Toronto hybrid office. As a key player on the team, you'll be instrumental in defining and executing the command center incident management strategy during significant SAP cutover events. Your diverse skill set, including strong analytical and exceptional problem-solving abilities, will help ensure that incidents are swiftly managed and resolved, enhancing the overall cutover process. Collaborating closely with cross-functional teams, you will develop and document the incident management processes, monitor performance through reports and dashboards, and lead post-mortem analyses to drive continuous improvement. This position not only allows you to leverage your expertise in project management but also helps you grow and thrive in an environment that values innovation and teamwork. If you’re ready to take ownership of your career and make a real impact at Capco, we would love to hear from you. Here, you’re not just a consultant; you’re part of a vibrant community dedicated to navigating the ever-evolving landscape of financial services. Join us to turn challenges into opportunities and be a part of something exceptional.

Frequently Asked Questions (FAQs) for Cutover Incident Lead (Toronto-Hybrid) Role at Capco
What are the responsibilities of a Cutover Incident Lead at Capco?

The Cutover Incident Lead at Capco plays a critical role in managing incidents during SAP command center cutover events. This includes defining the incident strategy, preparing comprehensive documentation of the incident management process, and monitoring performance through reports and dashboards. The lead is also responsible for collaborating with different teams to ensure rapid responses to incidents and conducting analyses to prevent recurring issues.

Join Rise to see the full answer
What qualifications are needed for the Cutover Incident Lead role at Capco?

To excel in the Cutover Incident Lead role at Capco, candidates should possess strong analytical, organizational, and problem-solving skills. Experience in managing technology projects in the financial services sector is essential. Additionally, effective communication skills to explain technical issues to non-technical stakeholders are crucial, as well as the ability to work collaboratively across diverse teams.

Join Rise to see the full answer
How does Capco support its employees in their personal and professional development as a Cutover Incident Lead?

Capco fosters an environment that encourages personal and professional growth for the Cutover Incident Lead and all employees. With access to innovative products and complex transformation projects, you will have opportunities to expand your expertise and engage in continual learning. Capco’s commitment to diversity and inclusion means a supportive atmosphere for collaboration and exchanging knowledge.

Join Rise to see the full answer
What is the work environment like for a Cutover Incident Lead at Capco?

The work environment for a Cutover Incident Lead at Capco is dynamic, engaging, and collaborative. Employees work in a hybrid model that combines remote work with in-office interactions, allowing for flexibility while ensuring teamwork. The culture at Capco emphasizes involvement in key projects, innovation, and a keen focus on improving incident management processes to enhance operational quality.

Join Rise to see the full answer
Can you describe the project management style expected of the Cutover Incident Lead at Capco?

Capco expects the Cutover Incident Lead to adopt a proactive project management style, characterized by strong leadership skills and thorough attention to detail. The lead should be adept at forming strategic partnerships with various teams, facilitating effective communication, and ensuring that incident management processes are documented, tested, and optimized for successful cutover events.

Join Rise to see the full answer
Common Interview Questions for Cutover Incident Lead (Toronto-Hybrid)
Can you describe your experience with managing incident response during major cutover events?

In answering this question, highlight specific examples where you led or contributed to incident management during significant projects. Discuss the tools and processes you utilized to identify and resolve incidents quickly while maintaining effective communication with stakeholders.

Join Rise to see the full answer
How do you prioritize incidents during a cutover based on their impact?

Demonstrate your analytical thinking by explaining how you assess an incident’s severity and potential business impact. Share techniques or frameworks you use to categorize incidents and distribute resources accordingly to ensure prompt resolution.

Join Rise to see the full answer
What steps do you take to document and analyze recurring incidents?

Talk about your systematic approach to documenting incidents, including how you gather data, analyze patterns, and prepare post-mortem reports. Emphasize your commitment to continuous improvement and how this analysis informs future incident management strategies.

Join Rise to see the full answer
Can you give an example of how you handled a particularly challenging incident during a project?

Share a concise story that outlines the challenge, your specific actions, the strategies employed for resolution, and the ultimate outcomes. Highlight your problem-solving skills and teamwork during the incident.

Join Rise to see the full answer
What strategies do you implement to communicate complex technical issues to non-technical stakeholders?

Explain your communication techniques, such as using analogies, visual aids, or simplified jargon, tailored to the audience's level of understanding. Emphasize the importance of clear communication in ensuring stakeholder buy-in.

Join Rise to see the full answer
How do you ensure your team remains prepared for multiple shifts during a cutover?

Discuss your approach to resource allocation, shift rotations, and ensuring that team members are trained and prepared for any incidents that may arise. Describe any specific tools or methods you use to monitor team readiness.

Join Rise to see the full answer
What tools do you prefer for tracking incident management during a cutover, and why?

Share your familiarity with specific incident management software or reporting tools. Discuss why you find these tools effective in tracking incidents, ensuring compliance, or improving communication during high-pressure situations.

Join Rise to see the full answer
How do you handle stress and maintain productivity during high-stakes cutover events?

Focus on your personal stress management techniques and how you maintain team morale during tense situations. Discuss the importance of staying organized and following a structured plan to navigate through the pressures of cutover events.

Join Rise to see the full answer
What role does data play in your decision-making process during incident management?

Explain how you utilize data analytics to make informed decisions regarding incident response and resolution. Share how data informs trend analysis and contributes to continuous process improvement.

Join Rise to see the full answer
Why do you think teamwork is crucial for a Cutover Incident Lead?

Emphasize the collaborative nature of incident management and how successful teams contribute to better outcomes. Discuss your belief in leveraging diverse expertise and perspectives to tackle issues effectively.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 2 days ago
Jordan Park Group Hybrid New York, New York, United States
Posted 6 days ago
Photo of the Rise User
700Apps Remote No location specified
Posted 4 days ago
Photo of the Rise User
Perr&Knight Remote U.S. Remote or Hybrid (CA, FL, NJ, OH)
Posted 3 days ago
Posted 6 hours ago

Capco is a global technology and management consulting firm that specializes in providing consulting for the financial services and energy industries. They have a growing client portfolio comprising of over 100 global organizations worldwide.

273 jobs
MATCH
Calculating your matching score...
BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Global CitizenBadge Work&Life Balance
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 4, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!