Operations Execution Project Manager
Capgemini is seeking an Operations Execution Project Manager for a top 10 US Insurance Carrier.
Our client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.
Job Summary
This position manages the execution and change management of large, high-level, complex operations projects and core operational activities affecting employees, customers and agents. Leads and facilitates multiple large cross-functional teams in the implementation of business solutions aligning with the enterprise strategy. Performs project management and develops analytics to identify trends and make recommendations impacting changes in technology, operating procedures, and improved results. Collaborates with leadership and key stakeholders across the enterprise to build effective relationships and support the delivery of initiatives within the portfolio.
Essential Job Functions
- Initiate, research, evaluate, recommend and execute high-level complex projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives.
- Leads project and supports the execution of large cross-functional enterprise strategic projects in collaboration with other enterprise teams.
- Ensure short and long term strategies, programs and processes are executed.
- Develop and lead change management plans and execution activities including impact analysis and assessing change readiness.
- Partners with other business units, including Digital, Product, IT and Underwriting, to facilitate communication and ensure projects align with operational objectives and direction.
- Lead and present analysis reviews including trend monitoring and provides sound business solutions.
- Develops and delivers presentations and communications supporting the execution of change management.
- Collaborates with key stakeholders and generates key insights influencing business decisions and solutions.
- Takes ownership for resolving and mitigating issues. Identifies opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans.
- Makes sound recommendations based on research of new technologies, techniques and tools to support and/or drive improvements within Service Operations.
- At least 5 years of experience in a similar role in in Service Operations with call center experience.
- BS Degree or equivalent
- Full English Fluency
Competencies
- Strong demonstrated analytics experience including the evaluation of contact center data, metrics and reporting.
- Experience communicating, presenting, and delivering business proposals to executive level leadership.
Software / Other Tools
- Project Management Methodology – Advanced
- Financial Modeling – Intermediate
- Strategic Planning and Execution – Advanced
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
An opportunity to lead complex marketing projects within a top U.S. insurer, focusing on paid search strategy and campaign optimization to support significant business objectives.
Experienced Application Developer IV needed at Capgemini to build scalable software solutions for a leading insurance group.
Lead production operations and strategy as Director at Centric Brands, a major lifestyle apparel collective committed to quality and innovation.
Assistant Store Manager position at Circle K offering leadership and operational responsibilities in a dynamic retail setting with strong benefits and growth opportunities.
Hemisphere Restaurants in Sioux Falls is looking for an Assistant Manager to lead teams and manage daily restaurant operations with a focus on guest satisfaction.
Select Specialty Hospital in Des Moines is hiring a Clinical Liaison (RN/RRT) to coordinate patient care and advocate for post-ICU patients.
Lead store operations and a passionate team as Store Manager at EVEREVE in Glendale, WI, championing fashion-forward experiences and a values-driven culture.
Lead the Enhanced Due Diligence operations team at MUFG, overseeing risk analysis and compliance for foreign financial institutions in a hybrid work environment.
Lead and supervise inflight operations and Flight Attendants at Allegiant's Hebron base, ensuring safety, compliance, and excellent customer service.
Serve as the Front Office Manager at the University of Arkansas Veteran and Military-Affiliated Student Center, providing operational leadership and support to military-affiliated students.
Lead the production team at DuPont's Newark facility as a 12 Hour Rotating Shift Supervisor, ensuring operational excellence and safety in manufacturing Kalrez® parts.
Lead the EHS programs and ensure regulatory compliance at Dandy’s manufacturing sites as an experienced Environmental, Health, and Safety Manager.
SodexoMagic is hiring an Operations Manager 3 to lead and oversee nutrition services for multiple DC public schools, ensuring quality, safety, and compliance.
Support key government satellite operations missions at Schriever AFB as a Satellite Operations Control Specialist with Peraton.
Lead the facilities and engineering operations at La Sierra University in Riverside with a focus on integrated management and client service.
Capgemini partners with companies to transform and manage their business by unlocking the value of technology.
181 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
