Manager, Product Management- Matchbox

Manager, Product Management- Matchbox

Manager, Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

Capital One’s Real Time Decisioning As A Service (DaaS) organization is seeking candidates who are hungry to be at the forefront of innovation to help refine how Capital One customizes experiences to serve  hundreds of millions of customers.

We are seeking Product Managers to work on MatchBox, a Capital One developed platform that drives consistent branding and servicing experiences across every customer touch-point. With MatchBox, we determine the who, what, when, where, and how for servicing a customer’s account based on business driven decisions, customer driven preferences, and insights from customer behavior. We are seeking candidates who are passionate about working with new and emerging technologies and understand how to scale those platforms for enterprise usage.

In this role, you will work with internal business customers, marketers, designers, architects, engineers, analysts, process, and operations leaders to realize the MatchBox product and data strategy. You will shape new data products and scale the delivery of critical reference data to hundreds of new unique clients powering cross-service customer experiences. We are seeking Product Managers who are motivated to apply their skills to develop elegant, modernized solutions that create great experiences for internal users and Capital One customers.

General areas of responsibilities:

• Set product vision and lead road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy.

• Continually drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions.

• Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses.

• Partner with world class software engineers to design, deliver, and sustain functionalities and find opportunities to deliver real-time, personalized, and contextual experiences for our customers.

• Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience.

• Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms.

• Help with overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $144,000 - $164,400 for Manager, Product Management

 

McLean, VA: $158,400 - $180,800 for Manager, Product Management

 

New York, NY: $172,800 - $197,200 for Manager, Product Management

 

Richmond, VA: $144,000 - $164,400 for Manager, Product Management

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).