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Sr Manager, Corporate Communications

Center 1 (19052), United States of America, McLean, VirginiaSr Manager, Corporate CommunicationsAt Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.About The Role:Capital One is looking for a strategic, results-driven communications leader to join a talented group of communicators on our Corporate Communications team.Working for one of the world’s most recognized brands provides opportunities to learn and grow while creating industry-leading communications campaigns. As a key member of the Corporate Communications team, you will lead multiple projects while building trusted relationships with internal and external stakeholders, inclusive of national business media and executive leaders, all while operating in a fast-paced environment. You will collaborate with internal partners and agencies to develop and implement thoughtful, well-managed and high-impact integrated programming that drives awareness and shifts perception among key target audiences.This position requires exceptional leadership, judgment, teamwork, and results focus. You will bring to this role previous experience leading complex, multi-stakeholder communications initiatives informed by data analysis with measurable results. An open mind and a passion for finding creative new ways to solve problems and deliver results are essential to the success of this role. Adaptability and a sense of humor will also serve you well.PRIMARY RESPONSIBILITIES:Serve as a Strategic Counselor and Lead Integrator• Provide communications-related counsel to a range of Business, Marketing, and Brand partners, including executives and peers• Exceptional written, verbal and presentation skills• A sophisticated understanding of and experience working with media• Ability to articulate the nuances of Capital One’s products and services across multiple audiences (inclusive of customers, clients, media and other external stakeholders)• Ability to navigate key industry issues and news drivers that inform our approach to strategic planning and day-to-day proactive and reactive execution• Proactively collaborate with partners across the team and larger organization with the goal of driving creative, streamlined and connected programming• Use judgment to navigate complex situations, ultimately contributing to reputation buildingLead with a research/data-driven storytelling mindset, and measurement and analytical thinking as a means to drive Impact• Identify white space/s to lead and deliver data and insights initiatives as a strategy to support storytelling, including thought leadership• Lead delivery of all work through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagementBasic Qualifications:• Bachelor's degree or military experience• At least 7 years of experience in financial services communications, a communications role in an agency environment working with financial services clients, or any combination of the twoPreferred Qualifications:• At least 8 years of experience working in communications for a national brand or financial services company• At least 8 years of media relations experience, reputation or crisis management PR experience, and content strategy and development.• Experience working within a Fortune 500 companyAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Sr Manager, Corporate Communications, Capital One

At Capital One, we're on the lookout for a dynamic Sr Manager, Corporate Communications. Based in McLean, VA, this role is perfect if you're passionate about effective storytelling and connecting the dots between impactful communication and business results. As part of our esteemed Corporate Communications team, you’ll collaborate directly with internal and external stakeholders, including media and executive leaders, to craft high-stakes, strategic initiatives that elevate our brand's voice. Your ability to blend creativity with data-driven insights will guide our campaigns aimed at fostering awareness and redefining perception within the financial sector. You won’t just be crafting messages; you’ll be shaping narratives that resonate. Your mission will include advising executives on communications strategies while connecting with diverse audiences through innovative storytelling. We’re looking for someone who has not only led successful communication initiatives but also thrived in fast-paced environments. Exceptional writing, presentation skills, and a knack for navigating complex media landscapes are essential. With at least 7 years of experience in this arena, you’ll use your expertise to integrate various communications efforts, track impact, and ultimately contribute to our company’s goals. If you believe in the power of communication to drive meaningful change, we’d love to see how you can help us change banking for good!

Frequently Asked Questions (FAQs) for Sr Manager, Corporate Communications Role at Capital One
What are the primary responsibilities of the Sr Manager, Corporate Communications at Capital One?

The Sr Manager, Corporate Communications at Capital One is tasked with providing strategic counsel to various internal partners, managing multi-stakeholder communication initiatives, and driving data-informed storytelling. This role includes creating well-thought-out communication campaigns that raise brand awareness and enhance the company’s narrative in the fast-paced financial landscape.

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What qualifications are necessary for the Sr Manager, Corporate Communications position at Capital One?

Candidates for the Sr Manager, Corporate Communications role at Capital One should possess a bachelor's degree, along with at least 7 years of relevant communications experience, ideally in financial services or with national brands. Proficiency in media relations, crisis management, and previous experience in a Fortune 500 environment are highly desirable.

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How does the Sr Manager, Corporate Communications contribute to Capital One's overall mission?

The Sr Manager, Corporate Communications plays a crucial role in conveying Capital One's commitment to innovation and customer success. By leading communications efforts and fostering relationships with media and business partners, this position helps shape the company's public perception and supports its mission to change banking for good.

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What skills are important for a Sr Manager, Corporate Communications at Capital One?

Key skills for the Sr Manager, Corporate Communications include exceptional written and verbal communication, strong presentation capabilities, a sophisticated understanding of media dynamics, and the ability to craft compelling narratives based on data insights. Adaptability and a collaborative spirit are also critical to thriving in this role.

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What kind of working environment can a Sr Manager, Corporate Communications expect at Capital One?

At Capital One, a Sr Manager, Corporate Communications can expect a collaborative and open work environment where innovation is encouraged. The Company is committed to inclusivity and values diverse perspectives, emphasizing teamwork to achieve superior results in all communication endeavors.

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Common Interview Questions for Sr Manager, Corporate Communications
Can you describe a successful integrated communications campaign you've led?

When answering this question, highlight the campaign objectives, target audience, and measurable results. Discuss the strategies you employed, the collaboration with different teams, and what you learned from the experience, focusing on how it aligns with data-driven storytelling.

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How do you handle crisis communications?

Explain your approach to crisis management, including preparation plans, clear messaging, and swift responses. Provide an example if possible, detailing how you maintained transparency and trust during the crisis, which reflects your strategic communication skills.

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What strategies do you use to measure the impact of communications?

Discuss various metrics you use, such as media impressions, audience engagement analytics, and sentiment analysis. Highlight your experience in utilizing data analytics tools to illustrate how communications drive business outcomes, which is crucial for the Sr Manager role.

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How do you prioritize your projects in a fast-paced environment?

Share your process for determining project urgency and importance. Emphasize your organizational skills, ability to delegate tasks, and how you communicate with stakeholders to ensure that strategic goals are met effectively and efficiently.

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What role does storytelling play in corporate communications?

Elaborate on the significance of storytelling in building connections with audiences and conveying the brand's core messages. Describe your experience applying narrative techniques to enhance engagement and understanding of complex information.

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How do you foster relationships with media contacts?

Discuss the importance of building trust and establishing ongoing communications with media. Provide examples of how you've nurtured these relationships and gained favorable media coverage for previous campaigns.

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Can you provide an example of a challenging stakeholder interaction you've navigated?

Be prepared to recount a specific instance where you successfully managed conflicting viewpoints and facilitated understanding. Highlight your negotiation skills and ability to find common ground, demonstrating your capacity as a strategic counselor.

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What methods do you find most effective in crafting messaging for diverse audiences?

Talk about the need for audience segmentation, understanding their unique needs, and crafting tailored messages. Share strategies like using data analytics to inform your approach and how you ensure clarity and resonance across different demographic groups.

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How do you stay updated on industry trends and news that affect communications strategies?

It’s essential to be proactive in your knowledge. Mention sources like industry publications, news platforms, and your networks. Discuss how you apply this knowledge to adjust communications strategies according to market changes.

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What motivates you to succeed in corporate communications?

Share your passion for storytelling and its power to shape perceptions. Discuss your commitment to achieving results that align with the company's vision, emphasizing how this drives you to innovate and take on challenges within the role.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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December 5, 2024

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