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Microsoft Dynamics 365 Implementation Developer

Company Description

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country. 

Job Description

  • Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
  • Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365.
  • Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 ecosystem.
  • Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Dynamics 365 modules, from pilot projects to major rollouts.
  • Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
  • HR and Finance Module Pilots: Oversee pilot implementations for HR and Finance modules, ensuring customization to meet client-specific requirements.
  • Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 implementation approach.
  • Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 functionalities.
  • Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
  • Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
  • Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
  •  Exceptional communication skills, adept at translating technical details for a non-technical audience.
  • Microsoft Dynamics 365 certification is strongly preferred.
  • Understanding how MS Dynamics integrates with other components in an Enterprise, like Salesforce
  • The opportunity to impact significant transformation projects, leveraging the latest technologies to deliver innovative solutions.

Additional Information

We provide challenging and impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As a CapTecher, you will experience exciting and rewarding roles that help you grow and make a difference, while having fun along the way.  

At CapTech we offer a competitive and comprehensive benefits package including, but not limited to:  

  • Competitive salary with performance-based bonus opportunities
  • Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage  
  • Company paid basic Life and AD&D, Short-Term and Long-Term Disability Insurance  
  • Matching 401(k)  
  • Cell Phone stipend 
  • Competitive Paid Time Off  
  • Paid Birth and Family Bonding Leave  
  • Adoption Assistance  
  • Training and Certification opportunities eligible for expense reimbursement 
  • Team building and social activities  
  • Mentor program to help you develop your career  

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our diversity, Inclusion and belonging efforts, click HERE

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.  

  • Candidates must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).   
  • CapTech is a Drug-Free work place.  
  • Candidates must have the ability to work at CapTech’s client locations.   
  • Some positions may require travel.  
  • CapTech has not contracted/does not contract with any outside vendors in its recruitment process. If you are interested in this position, please apply to CapTech directly. 

 

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What You Should Know About Microsoft Dynamics 365 Implementation Developer, CapTech Consulting

Are you an innovative Microsoft Dynamics 365 Implementation Developer with a flair for transforming business processes? Then CapTech in Richmond, VA, wants you! We are an award-winning consulting firm known for harnessing the power of technology to help our clients achieve their goals. As part of our dynamic team, you'll guide organizations through the implementation of Microsoft Dynamics 365, aligning our strategies with their objectives to ensure seamless integration of CRM and ERP systems. Your role will encompass crafting detailed roadmaps, conducting in-depth organizational analyses, and advising on team structures tailored for success. The excitement doesn't stop there; you will provide hands-on support during the configuration and rollout of the Dynamics 365 Customer Service and various other modules. You’ll be instrumental in designing and delivering training sessions for users of all levels, ensuring they maximize the system’s capabilities. Additionally, you'll play a vital role in continuous improvement initiatives, boosting functionality and enhancing user experience. With a degree in Computer Science or a related field, and your expertise in leading Dynamics 365 projects, you’re equipped to thrive in our collaborative culture. If you're looking to engage in impactful projects and grow your career at a firm that values your unique contributions, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Microsoft Dynamics 365 Implementation Developer Role at CapTech Consulting
What are the primary responsibilities of a Microsoft Dynamics 365 Implementation Developer at CapTech?

The Microsoft Dynamics 365 Implementation Developer at CapTech is responsible for managing comprehensive Dynamics 365 implementations, which includes strategic planning, conducting organizational analyses, and providing hands-on configuration support. You'll also oversee module deployments, train users, and implement continuous system improvements to ensure our clients get the most out of their systems.

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What qualifications are required for the Microsoft Dynamics 365 Implementation Developer position at CapTech?

To thrive as a Microsoft Dynamics 365 Implementation Developer at CapTech, candidates should possess a Bachelor’s degree in fields like Computer Science or Business Administration. Additionally, proven experience leading Dynamics 365 implementations and strong project management skills are essential. Certifications in Microsoft Dynamics 365 are preferred and contribute positively to your candidacy.

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How does CapTech support career development for Microsoft Dynamics 365 Implementation Developers?

CapTech emphasizes career growth through various paths tailored to employees' skills and interests. As a Microsoft Dynamics 365 Implementation Developer, you’ll have access to training and certification opportunities, mentoring programs, and team-building activities that foster both personal and professional development.

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What is the work culture like for a Microsoft Dynamics 365 Implementation Developer at CapTech?

CapTech boasts a culture centered around collaboration, innovation, and respect, ensuring every employee feels valued. As a Microsoft Dynamics 365 Implementation Developer, you'll be part of a diverse team that encourages unique perspectives and ideas, fostering creativity and inclusivity in all client engagements.

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Does CapTech offer any benefits for Microsoft Dynamics 365 Implementation Developers?

Yes, CapTech offers a competitive benefits package for Microsoft Dynamics 365 Implementation Developers. This includes a performance-based salary structure, comprehensive medical, dental, and vision plans, a matching 401(k), paid time off, and various programs promoting work-life balance and career enhancement.

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Common Interview Questions for Microsoft Dynamics 365 Implementation Developer
Can you describe your experience leading Microsoft Dynamics 365 implementations?

To effectively answer this question, highlight specific projects you've managed, detailing your role, the challenges faced, and the outcomes achieved. Discuss your method for planning and executing roadmaps, your collaboration with clients, and how you measure success post-implementation.

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What strategies do you employ to ensure successful user training for Dynamics 365?

When discussing training strategies, mention your approach to developing training materials, tailoring sessions for diverse user levels, and how you gather feedback to enhance the learning experience. Include specific examples where your training significantly improved user adoption.

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How do you approach system improvement and optimization in Microsoft Dynamics 365?

Explain your systematic approach to evaluating system performance—using metrics, user feedback, and business goals. Share examples of improvements you've implemented and the tangible benefits observed, like enhanced functionality or user satisfaction.

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Describe your process for deploying the Dynamics 365 Customer Service module.

Outline the steps you take from initial assessment to deployment, including stakeholder engagement, configuration steps, and user testing. Mention any challenges you faced and how you successfully navigated them to achieve a successful rollout.

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What project management methodologies are you familiar with when handling Dynamics 365 projects?

Discuss your familiarity with methodologies like Agile, Scrum, or Waterfall. Give examples of how you’ve applied these methodologies to ensure project milestones are met and how they contributed to project success in Dynamics 365 implementations.

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How do you handle stakeholder communication during a Dynamics 365 implementation?

Emphasize the importance of clear and consistent communication. Describe your strategies for keeping stakeholders informed, managing expectations, and ensuring their feedback is integrated throughout the project.

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What are some common challenges faced during Dynamics 365 implementations?

Talk about typical challenges such as change management, integration with existing systems, and user resistance. Share how you've developed strategies to mitigate these issues and ensure smooth implementations.

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How do you ensure that your solutions align with clients' business goals?

Explain your approach to understanding client objectives by conducting assessments and stakeholder interviews. Describe how you align implementation plans to meet these goals effectively throughout the deployment process.

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Can you share a time when you had to troubleshoot a significant issue during a Dynamics 365 implementation?

Be prepared to give a detailed account of the situation, the steps you took to troubleshoot the problem, and the outcome. Focus on your critical thinking and problem-solving skills that allowed you to turn a potential setback into a success.

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What do you find most rewarding about being a Microsoft Dynamics 365 Implementation Developer?

Reflect on what drives you in your role, such as the opportunity to create meaningful change, build valuable systems for clients, or train users to leverage technology effectively. Your passion for the work will resonate positively with interviewers.

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CapTech, founded in 1997 and headquartered in Richmond, Virginia, is an IT management consulting firm that bridges the gap between business and technology.

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Full-time, on-site
DATE POSTED
January 3, 2025

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