Technical Program Manager

Captions is the AI-powered creative studio. Millions of creators around the world have used Captions to make their video content stand out from the pack and we're on a mission to empower the next billion.

Based in NYC, we are a team of ambitious, experienced, and devoted engineers, designers, and marketers. You'll be joining an early team where you'll have an outsized impact on both the product and company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, Lenny Rachitsky, and more.

Check out our latest milestone and our recent feature on the TODAY show and the New York Times.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) **

About the Role:

As a Technical Program Manager at CaptionsAI, you will be the linchpin in our product release process, driving projects to successful completion while ensuring alignment with user needs and business objectives. Your key role will involve anticipating and removing roadblocks that hinder our developers, allowing them to concentrate on solving complex technical problems. You’ll work closely with cross-functional teams to streamline processes, manage project timelines, and leverage data to address opportunities and challenges.

Responsibilities:

• Collaborate with engineering, data science, product design, and customer support teams to ensure impactful releases for users.

• Facilitate internal communication across all departments, from engineering to marketing, to prepare for each release and coordinate additional testing requirements.

• Analyze and synthesize analytics and customer feedback in partnership with customer support and data science to identify and prioritize opportunities or issues.

• Work with marketing, customer support, and operations to ensure all content is accurate and ready for publication.

Requirements:

• Minimum of 2 years of experience as project manager or program manager, preferably in a fast-paced environment

• Exceptional Communication: Ability to convey detailed and concise information effectively in both written and spoken forms.

• Technical Expertise: Strong understanding of product development, engineering releases, and product life cycles.

• Simplification Skills: Experience in streamlining engineering workflows, emphasizing speed and efficiency over extended development periods.

• Internal Coordination: Skilled in managing and engaging multiple stakeholders, including engineering teams, design, customer support, and senior leadership.

• Project Management: Demonstrated ability to manage complex projects, balancing technical trade-offs with strong project management skills.

• Attention to Detail: High level of precision in all aspects of work produced.

• Data-Driven Decision Making: Proficient in using data analytics tools and metrics to inform product development and assess performance.

Benefits:

• Comprehensive medical, dental, and vision plans

• 401K with employer match

• Anything you need to do your best work

• We’ve done team off-sites to places like Paris, London, Park City, Los Angeles, Upstate NY, and Nashville with more planned in the future

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.