Application And Infrastructure Support Analyst

Capula, a leading global hedge fund, head quartered in London.  is seeking an Application and Infrastructure Support Analyst to join our Singapore office. This role is ideal for candidates with strong communication skills who are eager to apply their technical expertise in supporting trading and middle-office applications.

As part of our global IT support team, you will provide first-line IT support for all users and systems in the Singapore office, monitor overnight batches running in London, and support proprietary applications developed in Python and C#. This position offers the opportunity to work with Python, SQL, FIS Front Arena, and C#, developing your technical capabilities in a dynamic financial environment. 

Duties and Responsibilities:

• Provide 1st line support for all aspects of IT in the Singapore office

• Offer remote 1st line IT support for users in Tokyo and Hong Kong offices, as needed

• Act as the first line of defense for L1/L2 application issues, troubleshooting and resolving them promptly.

• Detailed analysis of issues that need escalation to L3

• Learning the financial products and business operations happening at Capula

• Creating and enhancing monitoring dashboards using Grafana and metric driven alerting

• Actively participate in Business Continuity planning and testing for the Singapore office

• Uphold the firm’s cybersecurity standards and best practices

• Coordinate and undertake desk moves

• Day to day management of a complex application suite, improving stability and performance over time

• Overnight support as necessary, systems are global in scope. On call L2 support

• Able to liaise with remote teams

• Release management working closely with the Dev team

• Basic scripting (generally in Python) to automate some manual procedures or information gathering via APIs

Longer term duties and responsibilities:

• Identify trends and patterns in application support to prioritize high-impact improvements and reduce operational risks

• Take on development tasks as workload allows, expanding your skillset based on interest and capability

• Expand your role towards Site Reliability Engineering (SRE) by focusing on system automation, monitoring enhancements, and performance optimization.

What we are looking for:

• Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Excellent communication skills to interact with internal teams across global offices.
• Experience or knowledge in Python, SQL, FIS Front Arena, and C# is a plus.
• A keen interest in financial products and trading applications.
• Willingness to take on overnight support responsibilities as part of a global team.
• A proactive approach to automating manual processes and enhancing system performance.

This role offers a fantastic opportunity to develop your technical and financial expertise while being part of a fast-paced and innovative environment. If you are eager to grow within a global hedge fund and take on increasing responsibilities, we encourage you to apply!

• Quantitative degree is desirable, but not necessary
• Minimum of three years’ experience supporting end users within financial services

• Familiarity with FIS Front Arena or a similar financial suite
• Experience of working in a fast-paced pressurised environment
• Some experience dealing with the Front Office, ideally in a Hedge Fund, would be advantageous
• Calm and easy-going person, able to empathize with distressed users in a fast paced, high performance environment. Ability to quickly discover users' personality traits and manage them accordingly
• Experience using Python
• Experience support hardware and software for all end-user computing needs within a trade floor/financial services environment
• Knowledge of Git, Grafana, Prometheus is highly desirable.
• Knowledge and understanding of supporting both fixed-line and mobile device solutions
• Maintaining and troubleshooting HP desktop PCs and iOS devices
• Some understanding of Fixed Income financial products would be beneficial, for example, bonds, swaps, IR futures, repos, swaptions, bond futures, etc

• Working knowledge of one or more of FIS Front Arena, Excel, SQL, C#, would be a plus

Capula is committed to helping all employees flourish in their roles by supporting your professional development and offering exposure to challenges that you may not encounter in a larger organisation.

We will provide:

• A competitive salary and bonus scheme with annual reviews
• 22 days' paid annual leave
• Excellent staff development and training opportunities
• Subsidized lunch
• Medical insurance and other benefits