Unified Communications Integration Engineer

As a Unified Communications Integration Engineer at Carbyne, your main responsibilities will include integrating and deploying our unique Cloud-Based Emergency Real-Time Communication Platform, ensuring the interoperability of our RTC and VoIP services, troubleshooting and configuring the communication platform, and providing tailored solutions for our clients' communication needs. Additionally, you will create technical documentation and support our Operations team with training and expertise in emergency communication systems.

Candidates applying for the Unified Communications Integration Engineer position at Carbyne should have extensive experience with VoIP architecture and deployment, particularly with open-source UC solutions like Kamailio, FreeSWITCH, or Asterisk. A solid understanding of networking principles, Linux environments, and experience with both public and private cloud deployments, especially on platforms like AWS, is essential. Ideally, applicants should also have 3+ years of experience in VoIP deployments and certifications such as CCIE, CCNP, or CCNA Voice.

In the role of Unified Communications Integration Engineer at Carbyne, you will work with advanced technologies including VoIP and RTC protocols like SIP, SDP, RTP, and WebRTC. You will also engage with various video/audio codecs, packetization, encryption methods, and transport mechanisms, as well as cloud infrastructures like AWS. Familiarity with modern containerization techniques using Docker and Kubernetes will be considered a bonus.

Carbyne is committed to the professional development of its employees, including Unified Communications Integration Engineers. We offer an annual budget for learning and development activities, fostering an environment where you can expand your skills. Additionally, our collaborative work culture ensures that you gain valuable experience while working with cutting-edge technologies that contribute to saving lives.

The work environment at Carbyne stands out due to its commitment to meaningful, mission-driven work. As a Unified Communications Integration Engineer, you will be part of a dynamic team that values collaboration and innovation, working closely with partners like Google and Cisco. With competitive benefits and a focus on work-life balance, including generous leaves and flexible support structures, Carbyne ensures that you can thrive both professionally and personally.

When answering this question, focus on specific projects you've worked on that detail your hands-on experience with VoIP architecture. Be prepared to discuss particular open-source UC platforms you've deployed, the challenges faced, and how you overcame them. Highlight your proficiency with relevant protocols like SIP and RTP while showcasing your troubleshooting skills.

In your response, emphasize the importance of maintaining compliance with security standards such as authentication and authorization protocols. Discuss specific strategies you have implemented or would propose, such as regular security assessments, encryption techniques, and redundancy measures that ensure system uptime. Providing real-world examples of how you've tackled security concerns will strengthen your answer.

When onboarding a new customer, it is essential to engage in a thorough needs assessment first. Explain how you gather requirements, customize the solution based on their needs, and ensure they have a seamless experience. Mention any documentation you prepare and the training you provide to help them get the most out of their new system.

When answering this question, detail a specific technical challenge related to UC or VoIP that you faced. Describe your problem-solving approach, the steps you went through, and the outcome. Highlighting analytical thinking, teamwork, and technical expertise will illustrate your capabilities effectively.

Demonstrate your commitment to ongoing learning by mentioning courses, webinars, or professional groups you engage with. Discuss any relevant certifications you pursue and how you apply new knowledge to improve current systems. Sharing examples of how you've integrated recent developments into your work can provide evidence of your proactive approach.

When asked about your experience with AWS, provide specific examples of projects you've managed involving cloud services. Highlight your knowledge of AWS features, such as EC2 or S3, and any relevant security protocols. Discuss the advantages you’ve seen from using cloud services in a UC context, like scalability or cost-effectiveness.

Discuss specific techniques employed in troubleshooting, such as using monitoring tools, logs analysis, and performing systematic tests to isolate issues. Illustrate your answer with examples from your experience, including how you communicated with stakeholders during the process to keep them informed.

Share your strategies for task prioritization, such as using project management tools, setting clear deadlines, and effective resource allocation. Discuss your experience in balancing urgent issues against long-term strategic goals in the context of projects you’ve worked on, showing your ability to adapt to changing requirements.

In your response, emphasize the importance of collaborative efforts between technical and operational teams. Be sure to provide examples of successful deployments that relied on strong teamwork and interdisciplinary communication, showcasing your contributions in fostering effective project collaboration.

Discuss a specific instance where you successfully learned a new technology on the job. Highlight your approach, the resources you utilized, and how you applied your newfound knowledge to overcome a challenge or enhance a project. This not only demonstrates your adaptability but also your eagerness to grow professionally.