Nurse Manager

Nurse Manager

Department: Global Delivery

Level: Manager

Work Location: Remote

Updated Last: 10/22/2024

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What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

The Nurse Manager is responsible for overseeing the clinical results communication team, ensuring efficient and compliant patient communication regarding abnormal lab results. This role includes managing registered nurses including staff schedules, approving time off, conducting performance evaluations, and ensuring the team adheres to clinical and legal standards. The Nurse Manager is a key leader, driving the team’s operational success and patient care excellence.

What You'll Be Working On

Duties include but not limited to:

Team Management and Supervision:

·       Scheduling and Coverage: Create and manage the team schedule to ensure adequate coverage, including on-call rotations. Adjust schedules as needed for operational demands and approve PTO and sick leave requests.

·       Performance Management: Conduct annual performance reviews, provide ongoing feedback, and develop performance improvement plans when necessary.

·       Training and Development: Oversee training programs for new hires and ongoing training for current staff, ensuring the team remains updated on compliance protocols and patient interaction best practices.

·       Reviews KPI:  including call audits

o   TAT Adherence: 95% compliance in timely lab result communication.

o   Clinical Escalation: 100% proper escalation of abnormal values.

o   Patient Engagement: 90% compliance in follow-ups and communication quality.

o   Training Compliance: 100% completion of mandatory training.

o   Collaboration Documentation: 100% logging of collaborative efforts with the Clinical Conduct Team.

·       Team Meetings: Lead regular team meetings to discuss updates, review team performance metrics, and address operational challenges.

Lab Results Management Oversight:

·       Ensure the team receives, reviews, and communicates flagged abnormal lab results in a timely and compliant manner.

·       Monitor patient communication processes to maintain a high standard of care, ensuring all staff adhere to scripts and protocols that align with clinical guidelines and regulatory requirements.

·       Escalate critical cases to providers (NP/PA/MD/DO) and ensure proper documentation and review by licensed healthcare professionals.

Compliance and Quality Assurance:

·       Oversee compliance with regulatory standards, including HIPAA, state licensure requirements, and clinical safety protocols. Implement quality assurance measures to improve patient communication and documentation accuracy.

·       Collaborate with the Quality Assurance team to develop and implement new policies, ensuring the team remains compliant with evolving clinical and legal standards.

Administrative and Operational Duties:

·       Manage payroll submissions, approve time-off requests, and maintain team member records.

·       Conduct hiring and onboarding processes for new team members in coordination with Human Resources.

·       Ensure proper resource allocation and manage inventory for remote team members, including technology and communication tools.

Physical and Travel Requirements

·       This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

·       Remote Work: Full-time position with required flexibility to manage and oversee team operations and communications.

·       On-Call Coordination: Participate in and manage the structured on-call system to ensure adequate team coverage during holidays and leaves.

·       Compliance: Maintain all regulatory and clinical safety standards, ensuring the team adheres to company policies.

What You Bring

Knowledge, Skills, and Abilities:

Experience:

Minimum 3-5 years of experience in clinical nursing, with at least 2 years in a management or supervisory role.

Proven experience managing a clinical team, scheduling, and conducting performance evaluations.

Proficiency in using EMR systems (e.g., Salesforce) for patient documentation and team management.

Skills:

Strong leadership, communication, and team-building skills.

Ability to manage multiple priorities efficiently in a fast-paced environment.

Independent work style with a focus on collaboration and compliance.

Certifications/Licenses, Education, and Experience:

·       Active RN license in a compact or non-compact state (BSN preferred)

·       Compact States: RNs with compact licenses are required to cover multiple states, including Texas, Florida, and Colorado.

·       Non-Compact States: Preference for RNs licensed in states such as California, New York, and Illinois.

Benefits (US Full-Time Employees Only)

●      PTO/vacation days, sick days, holidays.

●      100% paid medical, dental, and vision Insurance. 75% for dependents.

●      HSA plan

●      Short-term disability, long-term disability, and life Insurance.

●      Culture of growth and equality

●      401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.