Care Advisor

The Care Advisor conducts intake and provides proactive customer service for individuals who may be eligible for Careforth services. Bilingual applicants are encouraged to apply. This includes inbound and outbound communication with prospective care recipients, caregivers, and professional referral sources. This position works as part of a centralized intake and support team to qualify and enable enrollment into Careforth programs across multiple states. Serving as the organization’s “front door”, this individual shares information about Careforth services, gathers eligibility information and routes individuals to the appropriate stop along the enrollment process. This involves gathering and documenting eligibility information including demographic, clinical and financial qualification criteria. The Care Advisor will provide guidance to caregivers, ensuring excellent customer service and advocacy. The Care Advisor will need to work Monday to Friday from 10:00 am to 6:30 pm. #LI-REMOTE

• Perform intake and outreach to engage with potential caregivers, care recipients, and referrals sources, providing information on Careforth services specific to their geography
• Provide proactive outreach and follow-up to expeditiously advance qualified individuals through the eligibility and enrollment process
• Provide excellent customer service using empathy, inquiry and advocacy
• Gather and document required eligibility and credentialing data utilizing multiple systems
• Maintain accuracy, timeliness and confidentiality to ensure required service levels and quality standards are met, including HIPAA requirements
• Proactively communicate and collaborative with other departments including Sales, Enrollment and Care Management teams
• Guide callers who do not meet eligibility requirements to other professional and governmental resources
• Participate in special projects and performs other duties as assigned

• 2+ years customer service or intake experience, preferably in a health care environment
• Experience in healthcare or human services, preferably with the elderly and/or disabled population
• Ability to connect quickly with others using empathy, inquiry and advocacy
• Ability to multi-task in a fast-paced environment
• Strong written and verbal communication skills with attention to detail and accuracy
• Ability to work across multiple systems; Salesforce experience is a plus
• Able to work autonomously and as part of a larger team
• Inside sales experience is a plus
• Bilingual skills preferred

Careforth is an Equal Opportunity Employer*

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  Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.