Manager, Care Coaching

• Lead and manage a team of non-clinical care coaches and Caregiver to support the caregiver journey from the referral management process and Coaching Journey. Coaches will engage, motivate, and educate family caregivers via phone and technology; may provide direct coaching to caregivers and care recipients as needed.
• Drive business operations to efficiently move eligible caregivers and care recipients into service
• In collaboration with Director and department clinical manager, support development and management of retention strategies to achieve/exceed census goals
• Review and report on referral activities and trends; work with management to address enrollment challenges
• Facilitate interdisciplinary case reviews and tracking of emerging risk cases; work interdisciplinary on risk mitigation strategies and follow-up
• Responsible for development, implementation, delivery and evaluation of Seniorlink’s digital coaching programs
• Lead staff to meet department goals, ensuring key performance indicators and goals are reviewed regularly in support of a high performance / quality of program
• Provides onboarding training to new coaching team members
• May represent Seniorlink to partners and clients, serving as coaching operations expert
• Develop workflow, capacity, and key performance metrics driving to program outcomes; manage departmental resources and goals
• Stay current with operational best practices and tools to support caregiver engagement and behavior change
• Ensure departmental compliance with all regulatory and accreditation agency standards.
• Coach and mentor coaching team members and identify individual or team training needs
• Collaboration with Coaching Leadership on continuous process improvement activities.
• Perform other duties as assigned.

• 3-5 years of progressive management and leadership experience with proven ability to motivate and develop staff
• 3 years of program or solution development experience in a various setting that include state level programs and managed care organization preferred.
• Demonstrated ability to develop workflows, training documents, communications, and metrics
• Comfort with start-up operations and navigating unchartered territory; views ambiguity as an opportunity and not a deterrent
• Ability to develop, refine and continuously evaluate programs, processes, with limited framework and direction
• Proficiency in common software and web-based applications (MS Office, case management systems)

Careforth is an Equal Opportunity Employer*

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  Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.