Client Service Representative

Achieve your professional aspirations with CarMax!Resolve customer issues while working for an industry leaderCarMax Auto Finance is a customer-centric company that's dedicated to enhancing the car buying experience. Our main focus is on excellent customer service, which drives our success as an industry leader. Your role as a team member will involve collaborating with different departments to address customer issues and queries while promoting CarMax as the premier destination for buying cars.Learn and succeed as part of a team:This fast-paced workplace operates on collaborative effort to accomplish goals. We offer more than the standard call center experience and provide you with all the necessary tools to perform your best. Your role involves managing diverse customer service interactions and providing seamless communication, requiring the ability to quickly establish rapport and understand their needs. Collaborative learning and growth are at the core of our team philosophy.What you'll do:• Handling incoming calls, finding the root of the problem, and resolving complex issues with a customer's account is the responsibility of a customer service representative.• Emphasize the importance of timely payments to avoid additional fees and potential damage to their credit score.• Liaise with other teams or staff members as needed to address customer grievances in accordance with company regulations and applicable legal provisions.Improve customer experience with every interactionYour success in this role depends on your ability to empathize with customers and be transparent in every interaction. Whether you're resolving intricate customer issues or processing payments, you must strike a balance between meeting their needs and the performance expectations and metrics of your position. Together with other departments, you'll play a crucial role in resolving customer problems and helping CarMax Auto Finance maintain profitability.Responsibilities:This is a highly autonomous role that will challenge you to manage a wide range of responsibilities related to vehicle sales. From processing sales paperwork to assessing vehicle condition, managing repair orders to performing appraisals, you will need to be highly self-directedAbout CarMax:With an innovative approach to the auto industry, CarMax has paved the way for a more honest and transparent purchasing process for customers. Their hard work and dedication have resulted in them becoming the largest retailer of used cars in the nation, with over 200 locations.Our exceptional team, comprised of more than 25,000 individuals, collaborates to provide unrivaled customer experiences. We are steadfast in our commitment to advancing the careers of our associates and nurturing their success, both professionally and personally. Our dedication to fostering inclusivity and providing thorough training has earned us a spot on the esteemed FORTUNE 100 Best Companies to Work For listCarMax continually reinforces its commitment to being an equal opportunity employer. All candidates are evaluated based on their qualifications and abilities without regard to factors such as gender, religion, race, disability status, sexual orientation, or national origin.