Job details

IT Support Specialist

Carrot is looking for an experienced IT Support Specialist to join our amazing IT Operations team. The right candidate will be a solid IT all-rounder with a passion for helping up-level people, processes, and systems across the company.

Skills

Experience providing technical support in remote and in-office environments
Deep expertise with modern cloud productivity solutions
Experience managing a suite of SaaS applications at scale
Experience with computer asset management and inventory practices
Strong knowledge of Mac and Windows systems internals

Responsibilities

Oversee the suite of collaboration tooling in use at Carrot and ensure our users have great experiences using the tools we offer
Provide expert guidance to users and teams who are in need of collaboration and work management solutions
Evolve our practices around Google Drive, Confluence etc such that information is easy to engage with, while also meeting high-security standards
Ensure our ITSM practices and tools are best of breed. Offer ITSM expertise as a service to the business
Work to improve our procurement and asset management practices for hardware and software
Act as an escalation point for the broader IT Operations team for user productivity issues
Work with Finance and our CIO to manage budgets and costs for IT spend
Work with the broader IT team to provide training, documentation, and learning opportunities

Benefits

Health and wellness benefits
Retirement savings plans
Short- and long-term incentives
Parental leave
Family-forming assistance
Competitive compensation package

To read the complete job description, please click on the ‘Apply’ button

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By Carrot Fertility

Carrot Fertility is a global team of doctors, operators, designers, and engineers aiming to provide fertility healthcare accessible and affordable to all regardless of age, race, sex, sexual orientation, gender identity, or geography.

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