People Operations Partner

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. 

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! 

THE ROLE

Do you love streamlining processes and maintaining a fantastic employee experience? Carwow's People and Talent team in London is looking for a superstar People Operations Partner to join us! We're all about building strong, scalable processes, and you'll be the mastermind behind making it happen. This is your chance to make a real impact on a growing company that values its people. Ready to join the fun? We'd love to hear from you!

WHAT YOU’LL DO

The role requires the delivery of an efficient, professional, and best in class service for our people globally. You will be covering and managing all the operational activities across the employee life cycle for our people. You will collaborate with colleagues across the People team to define, design and implement global processes and policies and ensure (where possible) these are supported and streamlined through the use of our people systems and communication platforms. You will be seen as the trusted go to person for all operational and transactional queries and for advice and guidance on People processes and policies. In addition, through our company wide ticketing system you will be the point of contact for our people for general policy, procedure and HR system queries.

• The role will allow you the opportunity to work amongst a team which covers the whole of Europe including Portugal, Germany, Spain, and the UK. The team will work on the implementation of new ways of working and People experiences to enable our people to work in an environment that is highly engaged and collaborative. You will have the opportunity to lead on the design and creation of new processes, exploring tech and automation as a foundation for our team’s success.
• Accountability for the accuracy of all employee data and documentation, including new starters, changes to terms for existing employees, payroll instructions and processing leavers.
• Assisting with the delivery of timely and accurate monthly payroll (and all associated activities such as benefits, allocating statutory allowances and providing accurate Time & Attendance reporting).
• Ensuring all our new starters have an outstanding onboarding experience from the point of hire to the point of them joining the company.
• Accountability for ensuring compliance with all audit requirements relating to HR/people processes and policies.
• Becoming a subject matter expert in all our benefits, policies and processes and supporting the business with implementing and applying these.
• Becoming an expert on Hibob (HR system) to maximise reporting, automation, workflows, and other functionality.
• Ensuring all our people data is 100% accurate and reliable all the time.
• Partnering with HR Operations Manager and People Partner for the business to deliver annual people processes including the annual and mid-year reviews, for example.
• Using people data to identify and deliver key people insights to understand the opportunities and challenges for the People team to tackle.
• Support with implementing People ad-hoc projects across the employee lifecycle as and when required by the HR Operations Manager (your manager)

WHAT YOU’LL NEED

• Demonstrated interest in people's best practices and staying up-to-date on industry trends.
• Enthusiasm for creating a positive and engaging employee experience.
• A genuine desire to support employee growth and development.
• Fluency in Spanish is a plus
• Ability to develop and implement systems and processes that can grow with the organisation.
• Experience in thinking strategically about people needs and anticipating future challenges.
• Strong understanding of data and how it can be used to inform decisions.
• Being comfortable with using a variety of systems and a quick learner. Ideally past experience with Hibob and/or various different systems.
• A self-starter who takes initiative and identifies opportunities for improvement.
• Strong problem-solving skills and the ability to think outside the box.
• A tech savvy with data-driven approach to suggesting and implementing people process improvements.
• Excellent communication skills to advocate for change and present ideas persuasively.
  
  

INTERVIEW PROCESS 

• Step 1:  Talent Screening
• Step 2:  Hiring Manager Interview
• Step 3: Case Study
• Step 4: Values Interview

WHAT’S IN IT FOR YOU

• Hybrid working 
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays 
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year 
• Option to buy 3 extra days of holiday per year  
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. 

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