Case Manager (Spanish Speaking)

Hazel Health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserve. We leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role: Case Manager

Location: Remote position

About This Role:

We are looking for a dynamic, empathetic, and compassionate individual to join our exciting Clinical Support team.

As a Medical Case Manager, your primary responsibility will be the assessment, planning, facilitation and advocacy of our patient’s care. Our Case Managers are on the front lines of connecting families with the care and services they need to thrive.

What You’ll Do:

• Manage patient case assignments, draft treatment plans, review case progress and determine case closure
• Correspond with physicians and treatment providers to obtain medical recommendations, make appropriate recommendations to facilitate and coordinate treatment plan as indicated.
• Coordinate and provide case management that is timely, effective, efficient, equitable, and student-centered
• Play an integral part of coordinating information between providers and students and their families
• Promote quality and cost-effective interventions and outcomes
• Per provider guidance, act as a liaison with pharmacies, parents/guardians, and other School Support functions in support of clinical operations.
• Answer parent/guardian questions appropriately and within the realm of knowledge/expertise. For those questions outside of knowledge/expertise, expediently and appropriately relay the information to the proper Provider.
• Work with the team to identify process improvements and document new procedures for growth.
• Ensure continuity of care by acting as a liaison between patient’s primary care / medical home and Hazel Health Providers.
• Provide back-up coverage to School Support, Spanish medical interpretation, and other Clinical Support as necessary.
• Train and onboard new employees.
• Ensuring we have quality and consistent service, including appropriate cultural, economic, FERPA understanding, District Health Policies.
• Researching and understanding community and regional resources and maintenance of resource guide.
• Coordinating and scheduling families for visits with therapists and providers.
• Other duties as assigned.

Your Background:

• Passion for our mission
• Proven working experience in case management, including as a nurse, medical, mental health care manager, social worker, counselor, or a related job
• Strong verbal and written communication skills, and the demonstrated ability to understand and convey information clearly.
• Computer skills and an ability to learn and understand general technical requirements for the telemedicine system.
• Organizational skills to prioritize workload, flexibility and detail oriented.
• Demonstrated ability to communicate effectively with physicians/PA/NP, support staff, parent/guardians and technical staff.
• Ability to exercise empathy, understanding of the school environment and children/personnel in that environment, tact, courtesy, kindness and diplomacy when dealing with individuals at any level.
• Understand the role as serving the school district and the student/community population.
• Ability to maintain confidentiality, exercise discretion, work independently and commit to excellence.
• Ability to work as a team player and adapt to changing workload and circumstances effectively
• At least one of the following:
  • • Minimum 2 years experience in a case management role, preferably in a clinical setting serving children, youths, individuals and families.
      At least one of the following:
    • A bachelors (or higher) degree in behavioral or social science; or related disciplines appropriate to the position.
• Experience with children and under-served populations strongly desired
• Bilingual in Spanish or Haitian Creole highly preferred

Hazel’s Core Values:

• Exceptional Partnership: We seek to understand, align, and then work to exceed the highest expectations of those we serve.

• Always Accountable: We set high standards for ourselves and each other and deliver. We do what we say we are going to do.

• Make it Happen: Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.

• One Team: Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.

• Never Stop Innovating: We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.

• Drive Impact: Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

• A competitive compensation package
• Generous, high-quality medical, dental and vision coverage on day one of employment
• 401K with a 100% employer match for contributions up to 4% of salary
• 15 days PTO and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employer-paid short-term and long-term disability and employer-sponsored life insurance
• Home office setup including a Macbook, iPad (depending on role)
• A positive, supportive, and passionate team

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status.

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.