Customer Experience Associate

Job Description

• Handle escalated customer service issues and complaints via email/live chat/phone
• Supervised/guided the outsourced customer service team on a daily basis
• Cooperate with marketing and operation department
• Establish customer experience SOP in line with the company's standards to ensure customer satisfaction
• Daily monitoring of customer feedback on different platforms (mini program/official website/retail store)
• English communication is barrier-free

Requirement

• bachelor education or above in any discipline
• At least 1+ years in customer service
• Passion and patience in helping customers with their difficulties
• Good command in both written/spoken English and Chinese
• Independent, detail-minded, well-organized, multi-tasking
• Creative, understand the Internet and consumer behavior
• Prior experience in using Tmall, Douyin, JD is highly preferred but not compulsory
• Candidates from E-commerce, media agency, hospitality and logistics industry are welcome!