Fraud Support & Employee Engagement Manager

Work Location:United States of AmericaHours40Pay Details$86,840 - $139,360 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line Of BusinessSales & Customer Distribution SupportJob DescriptionThe Manager, Fraud Business Strategy will manage a team who oversees one or more fraud supported business lines while generating multifaceted insights, understanding and enacting strategic direction. The manager will be accountable for hands on delivery of objectives, projects, process changes, reporting/forecasts, and business partnership meetings.This is an independent contributor, business support and employee engagement opportunity within US Fraud Management. Responsible for helping drive the action plans from pulse results, town halls (preparation & material work), communications, rewards and recognition and other employee engagement type work.RemoteDepth & Scope• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/ all disciplinary actions, as required.• Sets operational team direction to ensure alignment on goals.• Oversight of fraud attacks and trends impacting identified area• Partners with senior leadership to implement countermeasures in accordance with strategic goals.• Participates in quarterly & annual fraud loss, and operational capacity forecasting exercises.• Implements rule/procedure/project changes and adheres to Change Management protocols.• Leverages business level reporting to identify fraud trends and provide insight based on area of oversight.• Supports project development, intent & ongoing partner projects; provide risk identification and support the development of business insight for the project• Supports projects/ change by leveraging fraud expertise to help define fraud resilient products through the development of business level requirements and processes.• Provides post launch Project and IT/ technology validation and issue management to ensure business and or fraud requirements are met• Ensures Fraud policy/process alignment & implementation for both fraud and supported business lines.• Provides monthly business partner loss/operational performance updates and participate in review sessions.• May be responsible for the day to day management of Fraud vendors.• When working on formal projects, expectation is these projects are a moderate cost and risk rating/tier• Develops annual and/ or long-term plans for own area and influences plans well beyond area managed.• Responsible for management of the overall team providing both leadership and guidance.• Sets targets and objectives for the team and deliver results.• Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner.• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct.• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes.• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.• Establishes and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams.Education & Experience• Bachelor's degree in a related discipline or;• 3-5 years of work experience in a related capacity.• Experience in fraud management preferred• Proficient with Microsoft Office application; Advanced Excel preferred• Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required.• Skilled in managing budgets, P&L and resource allocation.• Ability to handle confidential information with discretion.• Previous People Management experience is an assetCustomer Accountabilities• Supports the strategic direction of the fraud supported business and play a key role in the implementation of the overall business strategy while balancing Customer experience and fraud risk.• Participates in identifying, designing and testing solutions and supporting the implementation of business projects/initiatives.• Participates in discussion on strategic goals with partners in any given portfolio (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.).• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed.Shareholder Accountabilities• Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder value• Supports the development and implementation of operational strategies/ standards/procedures and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives• Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results• Develops and delivers presentations/ communications to management, stakeholders, and project owners after ensuring data analysis and insights are reviewed by management to validate accuracy and minimize errors.• Will support the development of business requirements and facilitate project execution as well as educate/ train business users on how to integrate analytics into Decisions.• Keeps abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank.• Assesses/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required.• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite• Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEmployee/Team Accountabilities• Provides thought leadership and/or industry knowledge for own area of expertise• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest• Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.• Works effectively as a team supporting other members of the team in achieving business objectives and providing client services.• Participates in knowledge transfer within the team and business units.• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture• Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experienceThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional InformationWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.