Manager, Accounts Receivable

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

Reporting to the Director, Financial Operations, the Manager, Accounts Receivable is responsible for the supervision of the Order to Cash operations, including reporting and data management, streamlining processes, the development of internal controls policies, ERP improvements, controls, and procedures. The Manager, Finance Accounts ensures the accuracy, completeness, and timely completion of the month-end, quarter-end, and year-end activities; whilst keeping in touch with the industry’s best practices. The Manager, Finance Accounts also, recommends new approaches, policies, and procedures to influence continuous improvements in the department's efficiency and services performed. 

❗Please note, that this role is hybrid. The successful candidate will be working from the office 3 days a week - Tue/Wed/Th. The head office is located at 351 King St E.

In this role, you will be reporting to: 

Ovidiu Cojocaru - Director, Financial Operations

Talent Partner overseeing the role:

Chengeer Lee - Principal Talent Acquisition Partner & Coach

• Lead and manage the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.
• Oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development.
• Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions.
• Own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets.
• Drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability.
• Collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact.
• Prepare and maintain accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance.
• Ensure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing.
• Manage complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation.
• Balance a dynamic workload that includes collections, resolving merchant issues, month-end requests, and team leadership while maintaining a resourceful and proactive approach.

• Excellent understanding of how the order-to-cash process fits into the overall business and finance process
• Prior experience must include exposure to inefficient processes (both manual and system) and direct actions taken to address them
• Must be experienced in operating in a multi-currency environment
• 8+ years of experience as an Accounts Receivable Manager or Supervisor position
• 8+ years directly managing staff
• 4+ years of demonstrated process improvement and operational focus
• Bachelor’s Degree in Accounting, Business or related discipline, or professional accounting qualifications (CPA, ACCA)
• Previous Experience in SaaS and/or recurring revenue Industry
• Experience with Netsuite would be a strong asset
• Experience with the Microsoft Suite

About Caseware

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at careers@caseware.com.

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well.

#LI-Remote