Billing Specialist

As a Billing Specialist at Lodgify, your responsibilities will include managing billing inquiries, issuing invoices to partners, tracking payments, and communicating with internal teams to facilitate a smooth billing experience. You will also manage promotional campaigns, execute GDPR workflows, validate KYC information, and analyze billing operations to identify improvements.

To be considered for the Billing Specialist position at Lodgify, you should have at least two years of experience in accounts receivable or billing roles. Knowledge in billing systems and ERP platforms is required, along with strong proficiency in Excel and Google Sheets. Familiarity with chargeback processes and an understanding of financial discrepancies will also set you apart.

The work environment for Billing Specialists at Lodgify is dynamic, energetic, and collaborative. You’ll be part of a diverse team that nurtures creativity and innovation while working in a supportive atmosphere. Daily interaction with teams across various functions makes for an engaging work culture that encourages personal and professional growth.

Lodgify offers an attractive range of benefits for Billing Specialists, including flexible work-from-home options, competitive health insurance, paid time off, and a monthly meal allowance. Additionally, you can enjoy a comfortable workspace setup, free Spanish classes, and opportunities to engage in fun monthly team events which enhance workplace camaraderie.

The team culture at Lodgify is vibrant and inclusive, with over 60 nationalities working together. The company fosters a spirit of collaboration and shared goals, celebration of diversity, and community-building through exciting team events like wine tastings, football tournaments, and more. This creates a sense of belonging and togetherness among all employees.

A Billing Specialist at Lodgify regularly uses billing systems, such as Chargebee and NetSuite, to manage operations effectively. They also work extensively with Excel and Google Sheets for financial reporting and analysis. Familiarity with various ERP platforms will be beneficial to navigate the billing processes smoothly.

To apply for the Billing Specialist position at Lodgify, make sure to prepare your CV in English and submit it through our application process. Highlight your relevant experience, skills, and why you are passionate about contributing to our team. Be sure to express your motivation for working in an innovative and dynamic environment!

To handle discrepancies in financial data effectively, I'd first investigate by reviewing the transactions and comparing them against invoices and payments. Clear communication with stakeholders is critical, and I would ensure to document the findings and propose resolutions. Attention to detail is key here, as it helps to maintain accuracy in billing operations.

KYC is crucial in the billing process as it ensures a thorough understanding of clients, which helps prevent financial fraud and supports compliance with regulations. As a Billing Specialist, validating KYC information enables accurate invoicing and safeguards against potential risks associated with client relationships. It demonstrates integrity and fosters trust.

I am familiar with both Chargebee and NetSuite, which were vital in my previous roles. Chargebee streamlines subscription billing, while NetSuite provides comprehensive financial management. I understand how these tools can optimize billing processes and ensure timely invoicing, reporting, and payment tracking.

In a fast-paced billing environment, I prioritize tasks using a combination of urgency and impact assessment. I create daily to-do lists, focusing on time-sensitive invoices and critical inquiries first. Utilizing project management tools can help keep track of deadlines, ensuring smooth billing operations and customer satisfaction.

I have extensive experience issuing invoices, where I ensure accuracy in amounts, dates, and client details. Tracking payments involves regular reviewing of receivable accounts and following up with clients for outstanding invoices. I utilize Excel and accounting software to maintain organized records and promptly address payment discrepancies.

As a Billing Specialist, I would assist in promotional campaigns by creating promotional codes and tracking their application on invoices. Collaborating with marketing teams would be essential to implement these campaigns seamlessly. Analyzing the effectiveness of promotions through billing data insights would help improve future initiatives.

Managing data privacy and GDPR requirements in billing involves maintaining secure systems for client data and ensuring compliance with all regulations. I would routinely review data handling processes, implement necessary changes to protect personal information, and remain updated on GDPR requirements to avoid any non-compliance issues.

Communication plays a vital role in my work as a Billing Specialist. It enables seamless interactions with stakeholders to resolve billing issues and provides clear clarifications when necessary. Maintaining strong communication channels fosters better relationships with clients and promotes trust, leading to more efficient billing processes.

I have experience handling chargeback processes where I ensure to gather the necessary documentation, investigate the circumstances, and communicate with both the client and the payment provider. Keeping accurate records is essential to reconcile accounts and minimize financial loss while ensuring compliance with company policies.

To analyze aging reports effectively, I categorize outstanding accounts based on payment due dates and identify trends in late payments. Regular follow-ups with clients who have overdue accounts help resolve issues. This strategic approach also aids in forecasting cash flow and enhancing billing efficiency.