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Senior Data Analyst, Commercial Operations

As a Sr. Data Analyst – Commercial Operations, you will be responsible for consolidating, transforming, analyzing, and reporting on revenue and pricing data to help guide business decisions.


This role will utilize SQL (and other data transformation languages) to pull and manipulate data from various data sources, generating insights that answer the critical “Why” behind key performance metrics. The ideal candidate will be passionate about uncovering trends, understanding business dynamics, and providing clear, data-driven insights to the Commercial and Pricing teams.

 

You will work closely with cross-functional teams to support revenue forecasting and modelling, performance and pipeline monitoring, pricing analysis, and operational optimization, ultimately driving revenue growth.


📍 Location: This is a hybrid role requiring the successful candidate to work three days a week in our Toronto office, located at 351 King Street East, Toronto, ON.


Hiring Manager:

Saurabh Sanganee - Director, RevOps


Contact:

Chengeer Lee - Principal Talent Acquisition Partner & Coach


What you will do:
  • Collaborate with Revenue Operations and Pricing teams to understand business goals and provide data-driven recommendations to improve pricing strategies, revenue generation, and customer retention.
  • Analyze revenue changes, pricing adjustments, and market behaviour through root-cause analysis, identifying areas for optimization across revenue streams and pricing models.
  • Develop and maintain models to forecast ARR growth, incorporating customer acquisition, retention, churn, expansion, and pricing adjustments.
  • Model various growth initiatives (e.g., new market expansion, pricing structure changes, product development) to evaluate long-term ARR performance.
  • Track and forecast license counts and ARR growth across customer segments to ensure alignment with revenue goals and product growth objectives.
  • Generate detailed reports and dashboards using SQL to highlight key metrics, such as revenue trends, pricing optimization, sales performance, churn analysis, and customer behaviour.
  • Automate and streamline reporting processes to provide timely and actionable insights to leadership and cross-functional teams.
  • Perform deep-dive analyses to uncover trends and anomalies, providing actionable insights to drive business performance.
  • Ensure data accuracy, consistency, and reliability by auditing and validating data pipelines and sources.
  • Collaborate with Product, Sales, Marketing, and Finance teams to ensure data insights align with business objectives and strategic goals.
  • Serve as a trusted data partner to senior leadership, delivering clear and concise findings to inform decision-making.
  • Prepare and deliver data-driven presentations for Board meetings, executive leadership, and stakeholders, focusing on revenue forecasts, ARR growth, and key performance indicators.


What you will bring:
  • Bachelor’s degree in Business, Economics, Data Science, Mathematics, or a related field.
  • At least 5+ years of experience in data analysis, with a focus on business, revenue, and pricing analytics.
  • Proficiency in SQL (or other data transformation languages) for querying, cleaning, and transforming data within relational databases (e.g., MySQL, PostgreSQL, SQL Server).
  • Familiarity with SaaS business models and key metrics such as ARR, Upsell/Downsell, Cross-sell, churn, Win Rate, and Sales Velocity.
  • Experience with data visualization tools (e.g., Tableau, Power BI) to create clear and engaging reports and dashboards.
  • Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
  • Proficiency in Python or other scripting languages for advanced data analysis.
  • Excellent written and verbal communication skills, with the ability to present data findings to non-technical executive stakeholders.
  • This streamlined list maintains the essential details while making the qualifications concise and easy to read. Let me know if any further adjustments are needed!


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Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Senior Data Analyst, Commercial Operations, CaseWare

As a Senior Data Analyst in Commercial Operations at our Toronto office, you'll play a crucial role in utilizing your analytical skills to support our revenue and pricing strategies. Imagine diving deep into data to uncover trends and insights that can significantly impact business decisions! Your day-to-day will involve consolidating and transforming revenue and pricing data using SQL and other tools, allowing you to answer the important 'Why' behind key performance metrics. Working closely with cross-functional teams like Revenue Operations and Pricing, you'll provide actionable insights that help improve pricing strategies, boost revenue generation, and enhance customer retention. You'll also develop forecasting models that incorporate customer dynamics, ensuring our business stays ahead of the market. The role also includes automating reporting processes and preparing data-driven presentations for senior leadership, enabling clear and informed decision-making. We’re looking for someone with a solid background in data analysis, especially in a SaaS environment, who can effectively communicate complex data insights to various stakeholders. If you're passionate about transforming data into meaningful business narratives and driving operational optimization, we would love to have you join our team! This hybrid position offers a great work-life balance, with three days a week in our vibrant Toronto office located at 351 King Street East.

Frequently Asked Questions (FAQs) for Senior Data Analyst, Commercial Operations Role at CaseWare
What are the main responsibilities of a Senior Data Analyst in Commercial Operations at this company?

In the position of Senior Data Analyst for Commercial Operations, you'll be tasked with analyzing revenue and pricing data to deliver insights that inform critical business decisions. You'll collaborate with the Revenue Operations and Pricing teams to evaluate pricing strategies and identify areas of optimization for revenue generation. Your responsibilities also include developing models to forecast growth and maintaining dashboards that highlight key business metrics.

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What qualifications are needed for a Senior Data Analyst position in Commercial Operations?

To qualify for the Senior Data Analyst role in Commercial Operations, candidates should have a Bachelor’s degree in Business, Economics, Data Science, Mathematics, or a related field. Additionally, at least 5 years of relevant experience in data analysis, specifically focusing on business and pricing analytics, is essential. Proficiency in SQL and familiarity with data visualization tools like Tableau or Power BI are also critical components of the role.

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What tools and technologies should a Senior Data Analyst be familiar with?

In the role of Senior Data Analyst at this company, familiarity with SQL and other data transformation languages is essential, as you'll be manipulating data from various sources. Proficiency in data visualization tools like Tableau or Power BI is also highly beneficial. Having experience with Python for advanced data analysis can be an added advantage, making you more effective in generating insights and automating reporting processes.

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How does the Senior Data Analyst contribute to revenue growth in Commercial Operations?

The Senior Data Analyst contributes to revenue growth by analyzing pricing adjustments and market behavior through thorough analyses. By developing forecasting models that factor in customer acquisition and churn, the Senior Data Analyst helps the team understand historical trends and predict future performance. This understanding enables the company to adopt data-driven strategies that effectively improve revenue generation.

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What is the work environment like for a Senior Data Analyst in Commercial Operations?

As a Senior Data Analyst in Commercial Operations, you'll enjoy a dynamic work environment that emphasizes collaboration with various cross-functional teams. The hybrid work model provides flexibility, with three days a week in the Toronto office, allowing for personal interaction and teamwork. Your work will significantly impact the organization’s strategic direction, making it both a rewarding and intellectually stimulating role.

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Common Interview Questions for Senior Data Analyst, Commercial Operations
Can you describe your experience with SQL and how you've used it in previous roles as a Senior Data Analyst?

When answering this question, emphasize specific projects or tasks where you've utilized SQL for data manipulation and analysis. Highlight examples where your SQL proficiency led to valuable insights, improved processes, or informed decision-making. This demonstrates your practical experience and how it aligns with the responsibilities of the Senior Data Analyst role.

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How do you approach forecasting revenue growth and what factors do you consider?

In response to this question, outline your systematic approach to revenue forecasting. Discuss how you analyze historical data, customer behaviors, market conditions, and pricing strategies. Highlight your use of models to predict ARR growth while stressing the importance of continuous monitoring and adjustment based on new data.

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How do you ensure data accuracy and reliability in your analyses?

To ensure data accuracy, explain the processes you follow, such as auditing data pipelines and validating sources. Mention any tools or techniques you use to check data integrity and how you address discrepancies when they arise. This illustrates your diligence and commitment to delivering precise insights.

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Describe a time when your data analysis led to significant changes in a business strategy.

When answering this, provide a specific example where your analysis uncovered trends that influenced a business decision. Discuss the context of the analysis, the recommendations you made, and the positive impact on revenue or operations, showcasing your ability to drive change through data.

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What data visualization tools have you used, and how do you create impactful reports?

Discuss your experience with data visualization tools like Tableau or Power BI, detailing how you use them to present data clearly. Share your strategies for selecting key metrics, designing engaging dashboards, and communicating findings effectively to both technical and non-technical stakeholders.

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How do you stay updated with trends in data analysis and business intelligence?

Emphasize your commitment to lifelong learning and professional development. Discuss specific resources you follow, such as industry blogs, online courses, or professional organizations, to stay informed on the latest techniques, tools, and best practices in data analysis and business intelligence.

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What is your approach to collaborating with cross-functional teams?

Your response should highlight your teamwork skills, showcasing your ability to communicate effectively and understand the needs of different stakeholders. Mention how you gather insights from teams such as Sales, Marketing, and Product Development, ensuring that your data analytics align with their objectives.

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How do you handle tight deadlines and competing priorities when analyzing data?

In your answer, demonstrate your adeptness at time management. Share techniques you employ when scheduling your tasks, prioritizing based on business impact, and how you ensure that critical analyses are completed on time without sacrificing quality.

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Can you explain a complex data concept to someone without a technical background?

When answering, choose a technical concept you feel comfortable explaining. Use simple language and relatable analogies to communicate the idea clearly and effectively. This will demonstrate your ability to bridge the gap between technical and non-technical audiences.

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What motivates you in a role like Senior Data Analyst?

To answer this question, share your passion for data, the satisfaction you gain from turning analytics into strategic insights, and your desire to contribute to company success. Discuss how this role aligns with your career aspirations and motivates you to continuously improve and innovate in your approach to data analysis.

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If your company is having a bad case of messy accounting, CaseWare International might be the answer. The company's accounting and auditing software applications include CaseWare Time (time and billing, accounts receivable, and practice management...

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Full-time, hybrid
DATE POSTED
January 8, 2025

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