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Customer Support Manager - Social Media & Escalations
Catawiki is a leading online marketplace dedicated to exceptional objects. They are looking for a Customer Support Manager to oversee a new Social Media & Escalations team enhancing customer engagement and satisfaction.
Skills
- Excellent knowledge of social media
- Strong stakeholder management
- Ability to handle escalations
- Independent work ethic
Responsibilities
- Build and manage a team of customer engagement specialists
- Ensure effective complaint resolution and proactive customer engagement
- Monitor team performance metrics
- Define and implement escalation processes
- Collaborate with other departments to enhance customer experience
Benefits
- Health Insurance including dental coverage
- Work From Home Allowance
- Commuting costs covered
- Pension plan
- Tailored learning and development opportunities
To read the complete job description, please click on the ‘Apply’ button
Catawiki Glassdoor Company Review
Ravi Vora
3.9
Catawiki DE&I Review
4.2
CEO of Catawiki
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By
Catawiki
Our mission is to fulfil people’s passions by connecting them to the objects they love.
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Full-time, hybrid
DATE POSTED
August 11, 2024
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