Catchpoint Professional Services organisation is one that works with some of Catchpoint’s largest customers to help them monitor, improve and maintain their web and mobile performance with expert advice and recommendations. The Performance Specialist takes the multiple variables that can impact site performance and help customers understand where to take action that will have the largest impact.
What will success look like in this position?
Success in this position will involve effectively collaborating with clients to ensure their digital experience and overall observability from the end-user perspective are enhanced. This includes providing insightful analysis and strategic guidance, leveraging expert recommendations. You'll hold a pivotal role in identifying critical factors affecting both site performance and comprehensive observability. Your guidance will lead clients toward impactful solutions, aligning with our mission to prioritize monitoring and observability to ensure businesses deliver on their promises to their end-users. Additionally, success will entail maintaining strong client relationships, identifying and addressing technical issues, and ensuring overall customer satisfaction. The role also involves contributing to marketing efforts, managing client expectations, and actively participating in knowledge-sharing initiatives.
Responsibilities
Required Skills & Qualifications
Overview
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.
Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
#LI-REMOTE
To provide unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience that strengthens your brand and grows your business.
5 jobsSubscribe to Rise newsletter