Job details

Manager, Revenue Operations

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.

We are looking for someone who loves working in a fast paced, high growth SaaS environment, with a passion for data and optimizing processes and resources, so our sales and customer success team can meet the aggressive revenue and customer retention goals of the business. The person who will enjoy this role possesses the desire to set the proper course, execute the plan, and provide team leadership. This role requires the use of technology and tools to optimize and improve workflows as well as provide insights into current performance trends. Success at Cayuse means having a bias toward action, having exceptional communication skills, and knowing how to balance getting the details right while still moving fast.

Responsibilities

Data, Reporting & Analysis

This role will work closely with the VP of Sales to refine the cadence and content for company wide, executive and board reporting.
You will work closely with the sales leadership team, and other cross-functional leaders, to identify areas for improvements in reporting workflow and accuracy - it will continue to be an area of focus and impact for this growth stage company.
Produce regular reports to assist with forecasting, pipeline, pricing, activity, and other trends to help the Cayuse leadership team make business decisions.
Perform regular data analysis to monitor and drive increased productivity across the sales, marketing, and customer success organizations, and leverage this data to proactively identify areas for improvements.

Sales Technology & System Administration

Salesforce, Pardot, Lean Data and CRM system organization and hygiene - make sure that our data is accurate, up to date, easy to input and accessible.
Train sales team members on optimal use of Salesforce (current and future releases), Salesloft and other current and future sales tools.
Provide a full assessment of our current sales tools and processes and recommend any requisite improvements. Execute these improvements and own implementation of new tools.

Order-to-Cash & Retention Processes

Collaborate with the finance team to standardize reporting, revenue tracking, accounts receivable, invoicing and billing systems.
Partner with the Customer Success team to process, track, and calculate customer renewals in support of our retention and growth goals.
Promote an inclusive work environment by valuing employee differences and contributions, providing opportunities for employees to be heard, and ensuring decisions that affect the team are transparent and equitable.

Sales Support

Manage Cayuse’s Deal Desk function to provide and process the necessary documentation to support the sales team throughout the sales process.

Qualifications

Experience working directly with sales reporting, sales technology administration, and RFP/Proposal management.
Knowledge of SaaS methodologies and SaaS business best practices.
Martech experience- Pardot, LeanData, Cognism, etc.
Ability to manage multiple projects concurrently and drive initiatives cross-functionally.
A fluency in, and ability to maintain and enhance Salesforce functionality.
Expert knowledge of Salesforce workflows and developer experience is a strong plus.
Certified Salesforce Administrator is preferred.
Experience with InsightSquared or other sales intelligence platforms/tools (Domo, Adaptive Insights, Anaplan) is preferred.
Strong analytical data mindset and reports are your thing!
Troubleshoot reporting, analytics, and processes for sales functions such as bookings revenue goals, and the deals desk.
Excellent people management skills, including the ability to foster collaboration and inclusion, provide individualized support to employees, influence, negotiate and achieve results through direct reports and others
Superior written, verbal and MS Excel skills

Benefits

Competitive Medical Benefits (PPO + HSA available)
Vision, Dental, Short-Term Disability fully covered by Cayuse
Unlimited PTO + Holidays + Flexible Work Schedule
Remote Work Stipend
Equal Paid Parental Leave
401k with Employer Matching
Quarterly Wellness Reimbursement
Remote Work Environment, supporting the Ultimate Employee Experience

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Manager, Revenue Operations, Cayuse

Join Cayuse as a Manager of Revenue Operations and be at the forefront of transforming scientific research into global success stories! In this exciting, remote role, you'll be part of a passionate team dedicated to delivering integrated SaaS solutions that empower organizations to conduct research that advances science and society. At Cayuse, we believe in leveraging data to optimize our sales and customer success efforts, ensuring we meet aggressive revenue and retention goals. You'll work closely with the VP of Sales to enhance reporting workflows and data accuracy while training our sales team on best practices for using tools like Salesforce and Pardot. Your insights will be vital in producing reports that guide our leadership's decision-making, ultimately driving productivity across various teams. You'll also collaborate with Finance to standardize systems for invoicing and billing, promoting an inclusive work culture that values every employee's contributions. Are you ready to be part of a forward-thinking company that celebrates diversity and fosters an environment for creativity and growth? Your journey begins here at Cayuse!

Frequently Asked Questions (FAQs) for Manager, Revenue Operations Role at Cayuse

What are the responsibilities of the Manager, Revenue Operations at Cayuse?

As the Manager of Revenue Operations at Cayuse, your responsibilities will revolve around data analysis, reporting, and improving workflows for the sales and customer success teams. You'll collaborate closely with leadership to refine reporting processes, generate insights for forecasting, and oversee sales technology to ensure data accuracy. Additionally, your role includes managing the Deal Desk function and partnering with Finance on invoicing processes, making your contributions vital to our service excellence and growth ambitions.