Business Transformation Process Analyst - SMIT

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Description... Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas. The Business Transformation team helps transform CDW's business operation model to drive efficiency, increase effectiveness, and improve the customer and coworker experience by identifying opportunities that free up capacity, reduce operating costs and drive more revenue. The Business Transformation Process Analyst role works closely with business leaders, stakeholders, and subject matter experts to understand current state processes, validate and quantify the value of the opportunity being assessed and develop a business case around future state recommendations. In this role, a process analyst will be expected to leverage their detailed knowledge of business workflows, aptitude in collecting and analyzing data, and excellent communication skill consistently. Key Areas of Responsibility • Collect data and perform data analysis to support validation of potential opportunity value • Create process workflows and identify bottlenecks and opportunities to improve the process • Engage key stakeholders and subject matter experts to capture pain points/issues • Perform root cause analysis • Support workshop facilitation to collect and document future state opportunities and requirements • Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions. • Support business case development including detailed costs and benefits along with associated risks and risk mitigation plans • Support development of high-level implementation plans • Assist with alignment of project objectives and solutions to organizational business strategies and objectives. • Serve as a conduit/broker for cross-functional collaboration & knowledge sharing • Build credibility and trust across stakeholder groups. • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization. Education and/or Experience Qualifications • Bachelor's degree in Business, Operations, Finance or related fields • 3 years' experience within finance, data analytics, management consulting or business intelligence/strategy with a focus on identifying and documenting business needs and requirements. Required Qualifications • Demonstrated work experience in process definition including facilitation, process documentation, and process improvement. • Excellent organizational and time management skills • Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders, including strong presentation skills • Successful track record of presenting, facilitating, and leading meetings, tailoring messages to the given audience stakeholders • Critical thinker • Creative problem solver • Strong analytical skills • Data-driven mindset and approach • Outstanding presentation skills • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines • Critical attention to detail and solid creative problem-solving skills • Demonstrated negotiation and persuasion skills, with the ability to enable win-win resolutions Preferred Qualifications • Lean Six Sigma Green Belt • Change management experience • Experience with PowerBI • Experience in data modeling in excel or other tools (advanced equations and functions, index-match, calculated fields in pivot tables, writing macros, multiple data consolidation) • Proven facilitation skills of project and system requirements Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. Equal Opportunity Employer, including disability and protected veteran status Benefits overview: https://cdw.benefit-info.com