Business Solutions Representative

JOB DESCRIPTION

Essential Functions

• Confer with businesses by telephone to set appointments for Business Solutions Sales Representatives.
• Keep records within internal VZW CRM tools of business interactions or transactions with assigned Business Solutions Reps; recording details of inquiries, complaints, or comments, as well as actions taken.
• Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
• Oral Communication:

Required Education and Experience

• High School diploma.

Preferred Education and Experience

• Previous Contact Center and sales experience preferred.

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge

• Customer and Personal Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales Knowledge — Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.

Skills

• Active Listening— Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation— Actively looking for ways to help people.
• Persuasion— Persuading others to see and understand the benefits of making a choice that they may not have initially considered.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

• Oral Expression— The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity— The ability to speak clearly so others can understand you.
• Written Expression— The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning— The ability to apply general rules to specific problems to produce answers that make sense.
• Emotional Regulation— The ability to control oneself and maintain a professional, positive, and courteous demeanor at all times. Able to remain calm and composed in all business dealings.