Facilities Operations Analyst

Cellular SalesFacilities Operations AnalystReports toHQ Construction ManagerSummary/ObjectiveJOB DESCRIPTIONThe Facilities Operations Analyst will oversee all aspects of ServiceChannel for MG and the Markets. Responsibilities are listed below:Essential Functions• Coach and train people on proper usage of ServiceChannel• Analyze current usage of ServiceChannel.• Coach and train Office Managers and BOH on the advantages of using ServiceChannel.• Partner with Facilities Project Administrator on managing tickets in ServiceChannel.• Work with IT Network Architect team on providing solutions to the market.• Strong Communication Skills• Strong Personality that can work with Regional Directors• Excellent organizational skills• Excellent Excel skills• Multitasker• Self starter• Team PersonalityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies• Attention to Detail: Taking responsibility for a thorough and detailed method of working.• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.• Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Supervisory ResponsibilityThis position does not have supervisory responsibilities.Work EnvironmentThis job is a professional office environment.Physical DemandsMust be able to perform repetitious hand/eye movement, must be able to sit for long periods and must be able to drive.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.Travel1-10%Required Education And Experience• High School diploma• 2-year degreePreferred Education And Experience• 4-year degreeAdditional Eligibility Qualifications (Knowledge, Skills, Abilities)• PMP/PRINCE2 certification a plus.• Previous work with Service Channel or Facilities Management software a real plusOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.