IT Operations Campus Support Technician
Cellular Sales
IT Campus Support Technician Tier 1
ClassificationNon-Exempt
Reports toIT Operations Product Support Manager
JOB DESCRIPTION
Summary/ObjectiveAct as customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support of hardware and software solutions deployed to National Headquarter personal.
Essential Functions
Competencies
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a corporate office environment.
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift a minimum of 75 lbs. Must be able to drive. Must be able to climb on and use a ladder to install equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday – Friday standard business hours. May have an opportunity for additional hours based on projects or business needs.
Travel5 - 10%
Required Education and Experience
Preferred Education and Experience
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Internal Use Only
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