Sales Support Specialist - Institutional Business Development

We believe in the power and joy of learningAt Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.Our culture values diversity, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .If you want to be part of a high-growth team and are an organized individual that can juggle multiple projects while providing top-notch service to your customers and your team, then this is an opportunity for you!What you'll do here:- Plan, organize and support selling strategies as defined by Business Development and Account Management- Help with existing customer relationships and provide high level support as needed to assist the Business Development and Account Management teams across multiple time zones in the United States- Assist with contract and billing management- Support marketing activities as they relate to Business Development and Account Management- Manage and work on content mapping exercises- Provide limited coverage for open territories as needed to ensure the success of the territory- Develop and follow through on daily plans to optimize sales potential for the team- Identify and report trends that could generate content, fresh ideas, or business models for Cengage- Exhibit proficient use of technology communication tools- Update and maintain CRM (Salesforce) as needed- Pull reports as needed from the CRM or Sales Operations Team to help with opportunity/territory analysis- Communicate & coordinate effectively as required with other sales personnel- Other duties as assigned by management.Skills you will need here:- High school diploma or GED (General Education Diploma) equivalent required- Associate degree OR equivalent experience with a proven, successful record of accomplishment desired- Minimum of two years of successful sales, customer service or relevant experiencePreferred- Demonstrated experience managing business needs and planning- Highly flexible and adaptable to change- High energy and excellent communication skills (people want to be around you)- Outstanding organizational and time management skills- Strong problem-solving skills with the ability to communicate next steps clearly- Driven to succeed- Proficiency in PC and Microsoft Office applications- Ability to build and maintain strong relationships with key stakeholders- Prior publishing experience preferred- Direct sales, marketing, or editorial experience a plus- The position is primarily remote and maybe required to travel for meetings, training and etc based on business needsCengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO\Policy\Statement\January\2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.About Cengage GroupCengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.CompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$19.00 - $30.50 USDCengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.