Centralized Talent Contact Center Agent

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

SUMMARY:

The Talent Acquisition Agent (TA Agent) will focus on delivering best in class talent pipeline for Renewal by Andersen and meeting or exceeding standards for phone screen and show rates.

PRIMARY RESPONSIBILITIES:

• The TA Agent will collaborate with field managers to support their hiring needs.
• The TA Agent is expected to leverage best practice recruiting methodologies and incorporate diversity in the candidate search.
• Ensure an understanding of job duties, responsibilities, and business requirements for each role.
• Conduct a high volume of phone screens to reach at least 65% to 75% of our “interested” candidates
• Schedule interviews for management with a high goal of 75% to 85% show rate.
• Reach out to candidates using our specified methods, timing and reporting
• Manage the candidate experience through the Applicant Tracking System and Call Center technology
• Support a level of outbound calling activities when needed, using the calling features in Enabled Plus. This also involves following the prescribed process for resulting leads and setting future callbacks
• Source and scout potential talent using key-word searches, social networking and research tools
• Leverage in-house ATS to identify, attract, present and recruit top talent.
• Organize post-interview debrief/feedback with interview teams and candidates.
• Maintain accurate an well-ordered documentation on all candidates, searches, hiring manager's interactions, and other recruiting activities.
• Working hours will be 10:00am - 6:30pm or 10:30am - 7:00pm
• Other duties as assigned by supervisor

QUALIFICATIONS AND SKILLS:

• High School Diploma or equivalent
• A strong value system, excellent judgment, unquestioned integrity
• Flexible and resilient to adapt to multiple demands, shifting priorities and changing business condition
• Ability to control conversations in a professional, friendly manner
• Desire to work in a fast-paced, collaborate environment and effectively drive team results
• Self-motivated with very strong verbal and written communication skills.
• Strong computer skills including Microsoft office and Applicant Tracking Systems

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

• 2020 Andersen brand surveys of U.S. contractors, builders & architects

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.