KeyHolder, Robert Graham - Orlando, FL

As a KeyHolder at Robert Graham in Orlando, your primary responsibilities include driving sales by motivating the staff, developing their sales skills, and ensuring an exceptional customer experience. You'll collaborate with the Store Manager to create marketing opportunities and maintain high standards of service, ensuring that all associates deliver World Class Service.

Robert Graham seeks candidates who are dedicated to providing exceptional customer service and have a solid understanding of fashion. Ideal applicants should possess excellent communication skills, experience in retail sales, and the ability to manage and supervise staff effectively. Availability to work weekends and holidays is also necessary for this role.

KeyHoldes at Robert Graham contribute to customer satisfaction by ensuring that all associates prioritize the needs of the customers. This involves resolving complaints swiftly, maintaining constant communication with clients, and empowering staff to address customer issues in a way that maintains the brand's positive reputation.

In the KeyHolder role at Robert Graham, you will be expected to meet assigned sales and productivity goals while motivating your team to do the same. You will actively participate on the sales floor, helping to grow the customer base and enhance overall store performance.

Yes, the KeyHolder position at Robert Graham is commission-eligible, allowing you to earn additional income based on your sales performance. This, combined with a generous employee discount, adds significant value to your total compensation.

To motivate sales associates, I believe in setting clear goals and providing regular feedback. I find that recognizing individual achievements and encouraging friendly competition can foster a more enthusiastic atmosphere. I also emphasize the importance of understanding the products deeply, as knowledge boosts confidence and sales.

Sure! Once, a customer was unhappy with a defective item. I listened attentively to their concerns and assured them I would resolve the issue. I offered a replacement while providing additional options that suited their preferences, ensuring they left with a positive experience. This approach not only salvaged the situation but strengthened their loyalty to the brand.

Excellent customer service in retail hinges on understanding and anticipating the needs of customers. It's essential to make every interaction personal, showing genuine interest and providing knowledgeable assistance, ensuring customers feel valued and appreciated.

In a busy retail setting, I prioritize tasks based on urgency and impact. I delegate responsibilities where appropriate and stay organized using checklists to ensure all critical tasks are covered. Staying calm and focused under pressure allows me to lead my team effectively.

Product knowledge is vital in my sales strategy. Being well-informed allows me to provide detailed information to customers, answer inquiries confidently, and recommend products effectively. This not only enhances the customer experience but also drives sales, as customers trust knowledgeable associates.

I encourage teamwork by fostering an inclusive and supportive environment. Regular team meetings and collaborative sales events can help build camaraderie. I also promote open communication, allowing associates to share their ideas and suggestions, which strengthens team bonds.

I use consultative selling approaches to upsell products. By understanding the customer’s needs and preferences, I can recommend complementary items that enhance their original purchase. Additionally, explaining the benefits of premium products often persuades customers to consider valuables they may not have initially intended to purchase.

If a team member isn't meeting their sales targets, I would first have a one-on-one discussion to identify any challenges they're facing. I would then provide tailored training or support, be it through shadowing me on the sales floor or role-playing scenarios to enhance their skills and confidence.

Balancing customer needs with business goals requires understanding that satisfied customers are often loyal and provide repeat business. I strive to align customer expectations with our brand values, ensuring that both parties benefit in the long run, which enhances our bottom line while delivering top-notch service.

I am excited about the opportunity to work as a KeyHolder at Robert Graham because I am passionate about fashion and appreciate the brand's unique aesthetic. I admire Robert Graham’s commitment to customer service excellence and believe I can contribute by leveraging my retail experience to foster both sales growth and customer loyalty.