Customer Success Manager

About the Opportunity: Ceridian is currently seeking a dynamic Customer Success Manager to help lead large scale HCM clients spanning from Implementation through ongoing service delivery. As a Customer Success Manager joining our HCM team, you will assume a key leadership role as a business and technical champion for our global and enterprise customers. In this role, you will function as the... owner for technical, commercial, product and support requests and be responsible for coordinating and mobilizing internal colleagues to ensure customer success. As a trusted client advocate, you will think strategically about the business requirements, products and delivery milestones helping our clients understand best practices around Dayforce HCM. You will be responsible for indirectly managing global diverse teams and overseeing the smooth integration of our delivery model with client stakeholders. To be successful in this exciting opportunity you must have the energy, passion and fortitude to grow the business, coupled with a high sense of technical expertise, business acumen, ownership and accountability for ongoing service delivery. Specific performance and personal competencies required for the position include: Strong client management, commercial, technical and business acumen combined with a passion and strength for building robust client relationships with C-level leaders. Enjoy working with complex global HCM customers and have the knowhow of what it takes from a people, process and technology perspective to drive successful HCM delivery. Strong aptitude to tackle hard business and technical requests independently. Ability to learn our technology quickly, as well as have a keen appetite in doing so. Demonstrated success in Customer Support, Implementation or Professional Services function for a product/SaaS company with enterprise customers. Ability to present authoritatively and persuasively to executive level client audience. Thrive in customer facing, engagement shaping positions and be passionate about working with creative people and leading large scale engagements. Demonstrated ability to manage multiple work streams and projects with a strict attention to detail and drive results such as revenue retention, feature adoption and customer satisfaction. Strong negotiation and communication skills with the ability to think and plan into the future. Ability to energize, galvanize and motivate disparate teams to deliver against customer requirements. Skills and Experience we value: Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred). 8 years of relevant work experience in leadership, customer relationship management, consulting, implementation, or support roles demonstrating progressive advancement and achievement. 3 years of relevant work experience in owning and managing large, high net worth complex clients in the EU, UK or North America. Comprehensive understanding and experience of HCM best practices and how to apply them against customer requirements. Project management experience, as you will be coordinating across various internal teams to ensure success for your accounts. Experienced in communicating technical information and complex technical issues to a variety of stakeholders. Familiarity with Microsoft Technology (.Net / Windows Server / SQL Server), and/or HTML. Understanding of file feeds, XML and SQL. Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols. HCM product knowledge desired CPP, CIPP, FCP, CBP, SPHR/PHR, SHRM- SCP/CP, ITIL certifications highly desired Salary Range: $80K -- $100K Minimum Qualification Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications