Certified Tech Advisor

Responsibilities

Certified Tech Advisors for theITSupportCenter provide high-touch, quality support for corporate IT, business software and mobile devices. Support covers technical details as well as “how-to” questions for a variety of applications including: Microsoft Word, Excel, Outlook, PowerPoint, Access, Visual Basic for Applications (VBA), and Windows operating systems, as well as iPhone, iPad, and Android mobile devices. Further, Certified Tech Advisors must have familiarity with server environments, standard network arrangements and security concepts.

Advisors must be conscientious about providing thorough support, and be understanding, responsive and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to relate technical concepts in a clear, non-technical manner.

Advisors must pay close attention to detail and follow internal processes for providing support and documenting all steps taken. They also must be team players, collaborate with colleagues and possess a strong desire to be a resource and share their knowledge with others.

Requirements

• Two or more years of PC experience
• Advanced knowledge of three or more off-the-shelf software applications
• Advanced knowledge of various iterations of the Windows operating system
• Ability and desire to learn new applications quickly, and to certify in numerous software applications
• Bilingual in Spanish or French a plus

Hours

Full-time, permanent position; No temporary or contract positions.

Compensation Includes

• Health insurance
• Section 125 Premium Plan
• Vacation and sick/personal time
• Paid training