Assistant Front Desk Manager

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.

The Assistant Front Desk Manager directs and controls the activities of the front desk area and acts as the manager on duty when the Front Desk Manager is not available. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum guest satisfaction.

• Manage the staff at the front desk. Directs all activities of the front desk area to ensure communications and follow-up on any problems, guest requests or special requirements
• Assist in hiring, training, coaching, and development for front desk staff
• Display leadership in guest hospitality and exemplify excellent guest service
• Resolve guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assist guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.  
• Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensure any discrepancies are resolved
• Assure that all financial and credit procedures are followed
• Check Front Desk Representatives’ (Agent’s) work at the end of shift to ensure all transactions are reconciled with proper approvals and endorsements
• Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and team members when the Front Desk Manager is not available. Respond swiftly and effectively in any hotel emergency or safety situation 
• Work directly with All “Third Party” Agencies to ensure that Reservations are received properly, Payment is secured and Commissions are paid accurately and timely.
• Conducts “Shop Calls” of the designated Comp Set and strategically sets the Hotel Rates to maximize Revenue and Occupancy
• Perform other duties as requested by manager

• Strong multi-tasking, organizational, and time-management skills
• Successful financial management experience
• Ability to cope with fast-paced environments
• Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Excellent leadership, development, creative, and interpersonal skills

• Must be 21 years or older
• Minimum of 3 years of hotel front desk supervisory experience
• High school diploma or equivalent required

• Basic experience in poker or gaming

• Competitive salary with bonus opportunity
•  Comprehensive benefits package, including a free medical plan with customizable options
• Paid time off
• 401k with company matching
• Free basic life insurance Employee assistance and wellness program

We provide equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.