Chapter Relations Manager, National

At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars: Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission.

THE ROLE

The Chapter Relationship Manager role on our National Team is a key contributor to our mission by working to ensure the execution of enterprise strategy across the chapter network by creating material assets, maintaining resource libraries, supporting national committees and task forces, and managing components of chapter data and reporting. The manager may also maintain a small portfolio of chapters (8-10) which requires the acumen to collaborate and partner with chapter leadership to ensure national initiative support and execution, to strengthen relationships, create awareness, and build overall effectiveness to achieve our mission.

WHERE YOU COME IN

As the Chapter Relations Manager at Make-A-Wish America you will:

• Manage the creation of and support implementation of chapter training materials and resources.
• Manage chapter files and CEO Resource Library.
• Act as support for chapter Leadership Council members to fulfill their duties, includes but not limited to; preparing agendas, taking minutes, scheduling meetings, etc.
• Manage a small portfolio of chapters (8-10).
• Monitor chapter performance standard adherence including board terms and fiduciary training compliance, along with other areas of the chapter agreement and governing policies standards
• Work closely with the National team to identify opportunities and ensure enterprise alignment and chapter focused leadership, visibility and infrastructure including effective communication channel management.
• Collaborate across the Chapter Advancement department to ensure effective data and tracking/reporting.
• Identify needs for (also develops or supports) training resources leveraging/directing subject matter experts from respective business teams.
• Develop communication loop with CRLs on chapter needs, incorporating and synthesizing feedback, sharing with National business teams, and collaborating with them on change management development.
• Facilitate chapter to chapter support in building a strong chapter resource of best practices.
• Maintain and build chapter pulse checks and surveys for various programs and needs.
• Build PowerPoint slide decks and content for chapter presentations and webinars.
• Coordinate Board and CEO peer-to-peer forums for learning and development.
• Proactively identify and leverage data to deliver interventions, coaching and development opportunities to elevate chapter performance from good to great.

WHAT YOU’LL NEED

• Bachelor’s degree in nonprofit management, business, or related field preferred
• 5+ years of experience at a Make-A-Wish chapter, or similarly structured not-for-profit organization
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Excel, Word, and PowerPoint
• Ability to travel periodically to visit chapters and attend conferences or other events
• Excellent interpersonal skills with an ability to interact effectively at all levels of the organization
• Problem solving and ability to influence without direct authority
• Demonstrated ability to lead and build capabilities
• Ability to work independently in a deadline-oriented team environment

WHAT WE OFFER

BENEFITS

• Competitive compensation with annual incentive potential
• Comprehensive benefit package: Medical, Vision*, Dental*, Wellness
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Maternity Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.