Chargeback Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Chargeback Analyst

We are looking for a commercially focused individual who will be based in San Francisco. You will be in a highly customer and partner-facing role, where your main focus will be to provide accurate and timely advice on complex chargeback related questions.

Day-to-day you will be also monitoring and educating our merchants and will have a direct impact on their ability to defend their disputes and to increase their performance.

You will guide and improve internal and external knowledge on dispute management. In order to do this, you will be collaborating with multiple teams, such as Operations, Risk, Acquiring, Account Management and Product Development.

What you'll do

• Be a subject matter expert of the North America region and provide support to internal and external partners regarding complex chargeback related questions
• Consult clients on Dispute Defense performance and optimisation leveraging data driven insights
• Collaborate internally with Risk, Support and Product Development teams to improve customer experience and dispute products
• Handle the North America Region related operational chargeback processes and tasks on a daily basis
• Take ownership of creating merchants facing educational materials
• Inform our partners accordingly of the dispute related updates and changes
• Some domestic and international travel is required.

Who you are

• You have strong communication and strong problem-solving capabilities
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You enjoy presenting your analysis with internal and external partners
• You have already experience in disputes management or customer support 1-3 years (plus)
• You are comfortable with writing internal or external documentation (plus)
• You have the ability to interact with users clearly and empathetically
• You have strong written and verbal communication skills in English
• You resonate with our Adyen Formula - learn more here!

The annual base salary range for this role is $95,000-$110,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

San Francisco

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.