Order Operations Specialist

Reports To

Team Leader, Order Operations

What You Will Be Doing

• Process Hardware, Software, and professional service opportunities for ChargePoint sales territory reps.
• Schedule Sales orders in NetSuite ensuring accuracy and communicating order expectations in a timely manner
• Work closely with operations and logistics teams to ensure orders are shipped per shipping and delivery requirements
• Review salesforce opportunities and ensure customers have accounts payable contact information prior to processing an order
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Review and research order issues including shipment status and invoice discrepancies and resolve with appropriate teams
• Reconcile your sales orders to assure accurate monthly and quarterly billing.
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned

What You Will Bring to ChargePoint

• Ability to handle quantity and quality of order processing
• Ability to respond and react to internal and external customers in a dynamic environment
• Strong communication skills and ability to communicate timely (written & verbal), effectively and Clearly with various audiences
• Ability to balance order processing and simultaneous projects by evaluating workload and prioritizing tasks based on criticality
• Demonstrates the highest level of detail orientation and organizational skills
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem solving skills and know when to act quickly
• Ability to articulate needs for process improvements

Requirements

· Experience working in Sales Operations supporting sales organizations.
· 2+ years of experience with Salesforce (SFDC) and NetSuite
· Perform and maintain data quality on ERP and CRM systems that provide better business and financial reporting accuracy
· Experience with managing projects in Jira and Confluence.

Desired Skills

•  Proven Sales Operations or Order Management experience
• Outstanding analytical and interpersonal skills
• Must have an attention to detail and a commitment to quality
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Technical - the individual must be an experienced user of Excel, and Salesforce.
• Integrity – Must be above reproach and exemplify a high standard of character in all interactions
• Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

Location
_Remote-India