Head of REOPS (Sales, Education, Operations and Artistry) - Northern Europe

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Head of REOPS - Northern Europe will lead and inspire an exceptional team across the field and artistry population to be the best in the beauty industry in order, delivering market-leading growth to take Charlotte Tilbury to #1 Colour and Skincare brand in all retailers and continually giving the best in market retail offering and consumer experience. Acting as an outstanding brand ambassador and natural networker, the Head of REOPS will also be a key interface in between the retailers and the field team to ensure that we are executed and supported as a preferred brand in all doors. 

You will be part of the Northern Europe team, reporting to the Northern Europe Brand Director, managing a team of 300+ people across Field, Education and Pro Artistry.

Please note, this role is a 12 month fixed-term parental leave contract.

As a Head of REOPS you will:

• Lead, mentor, manage & inspire a team of Regional Sales & Operation as well as Education & Pro managers, Field Sales Managers, Trainers and Artists. Identify & align talent to build successful teams to scale for opportunity.
• Lead the development and implementation of what it means to be a Team Tilbury ambassador — what we recruit for, how we train, develop, incentivise and retain our team.
• Build retail & education strategies to keep our company competitive and elevate our brand awareness through major industry events and makeup trade shows.
• Forecast sell through and productivity targets in close partnership with the Commercial Team, maximising company profit through efficiencies.
• Forecast and manage staffing budgets, T&E budgets and operations/education budgets to drive P&L profitability.
• Develop and execute engagement and incentive plans to engage our artists and retailer casts to achieve sales targets and expand the CT brand awareness and customer base.
• Plan, negotiate and lead execution of new product and event strategies through sales, education and artistry teams in close partnership with the commercial, marketing, store design & VM and PR teams.
• Develop strong customer relationships and long-term partnerships, achieving priority positioning for Charlotte Tilbury, support behind key initiatives to drive brand & category results with retailers.
• Provide market intelligence and vision for the region to the Marketing, Store Design & Commercial teams to help and refine existing strategy as well as support new retailer / door opening.

Who you will work with:

• Reporting to our wonderful Northern Europe Brand Director, you will work closely with our Field, Education and Pro Artistry teams across Northern Europe.
• Build and maintain strong relationships internally with the wider EMEA team, as well as externally with retailers.

About you:

• You have strong, demonstrable experience in Retail Sales and Education at a Head of Level, within Beauty. Ideally, you would have worked with Northern Europe regions before, such as Germany and the Netherlands.
• You are skilled at managing large teams, on a regional scale!
• Strong analytical skills to build accurate data-inspired forecasts. Ability to analyse business identifying key opportunities.
• You are able to manage store operations to ensure customer satisfaction. You can monitor competitors and industry trends to stay ahead of the curve and adapt to changing market conditions.
• An excellent communicator: confident and comfortable presenting, able to influence and effectively articulate your point of view. You have exceptional organisational skills and can manage multiple stakeholders with ease!
• You thrive working to pace, you are able to ruthlessly prioritise and can manage multiple deadlines at anyone time with ease.
• You have a natural curiosity and a positive mindset, with the ability to think strategically. You are a customer focused and empathetic leader, problem solving is second nature to you!
• Please note, there will be frequent travel required in this role within Northern Europe, that you need to be comfortable with.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!