Senior Manager, Solutions Engineering

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

The role

Checkout.com is looking for a dynamic and proactive Senior Manager to lead a team of Technical Account Managers (TAMs) who building and maintaining relationships with merchants, ensuring their satisfaction by resolving their technical issues, and optimizing their payment solutions. You will ensure your team’s success in delivering exceptional service with technical expertise and strong interpersonal skills as well as introducing merchants with suitable products and services.

You will also collaborate closely with various internal stakeholders across Commercials and Technology to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.

The ideal candidate must be customer-driven and tech-savvy, with proven problem-solving abilities as well as leadership and team development skills, and eager to join a dynamic, agile and fast-growing environment.

How you’ll make an impact

• Lead, mentor, and manage a team of TAMs to ensure merchants’ satisfactory in payment solutions & services and in longer term growth

• Provide technical guidance and foster team collaboration

• Capable to provide technical support to merchants during their journey with Checkout.com as payment service provider

• Develop a deep understanding of the company's payment solutions and be able to articulate the value proposition to customers and partners.

• Manage incidents with TAM Team and internal stakeholders as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to understand and resolve issues during customer trials, integrations, or post-implementation support

• Interact with the Product teams to pinpoint improvement ideas

What we’re looking for

• 8 or more years of development or technical support experience in a Tech/FinTech company

• Have experience leading and managing a team of technical professionals

• Have payments experience would be advantageous

• Understanding of API, REST, webhooks and logs is required

• Coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

• Experience with Node.js, React is a plus

• Knowledge in iOS/Android is a plus

• Excellent communication skills, ability to build and maintain strong relationships with merchants and internal stakeholders

• Ability to work in a customer-focused and target-driven environment

• Good in speaking and writing in both English and Chinese, and in speaking mandarin

Hybrid Working Model:
All of our offices globally are onsite 3 times per week (Tuesday, Wednesday, and Thursday). We’ve worked towards enabling teams to work collaboratively in the same space, while also being able to partner with colleagues globally. During your days at the office, we offer amazing snacks, breakfast, and lunch options in all of our locations.

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/