Director, Compliance Operations

About the team/role
The Director, Compliance Operations will play a strategic role in managing and streamlining compliance-based processes that support Checkr's customers and ensure the Operations team can consistently deliver an amazing customer experience while ensuring all processes are compliant with the FCRA, internal policies and procedures, and State and Local laws. The Director will be responsible for overseeing a large team of Disputes, Quality Assurance, and other compliance operations professionals, ensuring optimal performance, productive collaboration, and the consistent delivery of high-quality services.

What you’ll do

• Lead and manage teams responsible for operational compliance practices and investigations management.
• Owner for key compliance performance metrics like Dispute turnaround time and Quality measures. Identify opportunities for continuous improvement 
• Drive continuous improvement to bridge gaps in decision-making or processes or deliver training and remediation plans. Develop, deliver, and maintain standard operating procedures and training for internal compliance initiatives and optimize team performance to meet critical KPIs and daily productivity targets 
• Collaborate with stakeholders to identify and investigate complex compliance risk issues to solve problems at the root cause. Use data to optimize processes, creatively solve problems, track results, and proactively explore problems and potential solutions to ensure maximum possible accuracy of investigations in compliance with FCRA
• Communicate cross-functionally to ensure timely resolutions and information integrity. Ideate and execute on improvements for current processes, systems, and tools in partnership with our compliance, product and engineering teams. Collaborate with internal teams to understand evolving trends and risks and the effectiveness of our compliance controls, workflows and supporting systems and redefine the quality and timeliness of dispute resolution
• Collaborate with product and engineering teams to improve quality and accuracy, compliance, and uplevel tooling.

What you bring

• Bachelor's Degree in HR, Compliance, Business Management or equivalent experience.
• Minimum of 8+ years of experience in a leadership role in a fast-paced, high-growth environment. 
• Experience in risk, fraud, audits, compliance, or trust & safety operations is preferred.
• Demonstrated experience in hiring, managing, and developing high-performing teams.
• Strong analytical mindset with proficiency in data-driven decision making.
• Knowledge of Fair Credit Reporting Act (FCRA), related employment laws and Background Check industry experience is a plus.
• Excellent communication and interpersonal skills.
• Self-awareness and a passion for innovation, quality, compliance and improving the customer experience.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $160,345 to $240.517.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.