Customer Assistance Associate - job 1 of 2

As a Customer Service Representative at Chewy, you'll play a crucial role in maintaining the company's reputation for exceptional Customer Assistance AssociateAs a Customer Service Associate of Chewy, you will work with a team of passionate and determined individuals who strive to give pet owners an unforgettable, exceptional, and reliable experience. Chewy is currently seeking to add a new member to the team!Employees at Chewy are not just part of a team; they are part of a bigger community. The company values inclusivity and encourages individuals to bring their unique perspectives and experiences to work. As a result, Chewy operates as a cohesive unit, fostering a sense of belonging and making employees feel valuedThe benefits of being employed at this company:• Competitive pay and benefits not only increase employee morale, but also help to minimize staff turnover rates, saving businesses the cost of replacing trained employees• Whether it's in your personal or professional life, strive for excellence and take great care in every action you take• In our organization, we encourage a culture of belonging that acknowledges and rewards your abilities and efforts, promoting an environment of appreciation and recognition.The cornerstone of our healthcare and wellness offerings is our team's unwavering commitment to providing superior care. As a leader, your primary responsibility will be to develop a culture that values constant progression, world-class service, and quality careWith the authority to build and the freedom to grow, your potential is limitless!Your Responsibilities:• Directly engage with Chewy's pharmacy customers, interacting with them via a variety of communication channels and providing assistance on various topics. This position will primarily involve handling inbound calls and other forms of messaging.• Dedicate time and resources to researching and identifying potential solutions for customer problems. Follow up diligently to ensure that client needs are met satisfactorily.• Leave our customers awestruck with exceptional service. We're not just looking for order-takers, but rather those who can build customer relationships, offer innovative solutions, and comply with stringent safety and regulatory requirements.What You'll Need• The position demands a record of serving customers for a period of one to two years• Excellent communication skills• The aptitude to manage many tasks and analyze them thoroughly is crucial for success• Possessing the flexibility to shift schedule and put in additional hours as the situation requires• Come with a mindset of striving for excellence!Chewy holds a commitment to fostering equal opportunity and diversity with our team. If you feel you may need an accommodation to complete our application process or require assistance to perform any of the job requirements due to disabilities as per the Americans with Disabilities Act (ADA) or like laws, please reach out to us at CAAR@chewy.com.About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.For any questions concerning your application status, please get in touch with HR@chewy.com.