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Chief Operating Officer (COO)

Who We Are

The grocery industry is in a state of flux. Consumers are embracing technologies, devices, and services that make everyday tasks like shopping, cooking, and list-making quicker, easier, more fun, and more efficient. Mercatus empowers grocers to adopt this change driven by consumer demand, allowing them to grow with the evolving needs of today’s shoppers. We create and build web and mobile applications exclusively for grocery retailers, helping them to extend their brand’s online presence, offer personalized experiences to their customers, and sell their products on the web. This is all done through one cohesive, enterprise-grade SaaS platform.

The Opportunity

Reporting to the CEO, you will lead the operations of a technology company that is quickly scaling. In this role you will directly manage the Client Experience function of Mercatus (Solutions, Delivery, Support) while also leading operational effectiveness across the Senior Leadership Team and larger organization. You will have the chance to implement strong processes and procedures that enable the company, and individual team members, to grow and succeed. This role will be remote.

What You'll Do

Enable the CEO to transition away from the day-to-day activities and focus exclusively on operational areas where he can provide maximum value (product, partnerships, evangelism, financing)
Work with team members to define, track, and report monthly, quarterly and annual objectives and metrics in an organized and digestible way
Operationalize the leadership team, both the executive and their reports to maximum effectiveness within the cultural guidelines
Build and foster relationships that accelerate the cultural mandate of the company and drive leadership to new heights of capability
Build a world-class client experience team with strong leaders in all areas of technology that inspire through engagement and have deep empathy and care for their team's well-being and success
Provide leadership and direct management of the company's operations, including analyzing, developing, and implementing operational processes and controls as needed and identifying areas of improvement
Build strong performance measurement and metrics management to promote accountability and a results-oriented culture
Develop operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth; leveraging technology when possible
Champion the development, refinement, documentation, and communication of Mercatus' processes and procedures, ensuring enforceable policies with clearly identified accountability
Constructively critique, refine and improve the strategic direction of the company in collaboration with other leaders of the organization to ensure initiatives and capabilities match strategic goals
Lead special projects Multi-team, complex projects that require a lot of planning and on-the-ground execution
Develop, analyze, and interpret key organizational data and metrics, and make recommendations based on them
Creating a dashboard to support effective business operations and board transparency/communication
Collaborating with the client experience team to further develop and implement operating processes to streamline operations.
Cultivate a pipeline of diverse and high-quality talent
Coach and mentor team members for personal growth and performance
Use stakeholders' feedback to inform necessary improvements and adjustments
Stay on top of operational trends and provide the company direction on best practices
Communicate operation strategy to partners and investors

What You Bring

5+ years of experience and a Bachelor's Degree
10+ years in a COO or equivalent position in a technology company
You have deep, senior-level operational leadership experience, preferably within an eCommerce SaaS organization in the venture/growth stage, including experience implementing software solutions.
You have successfully led a comparable organization through a period of significant growth and transformation in scaling its operations and in achieving improved efficiencies, processes, and outcomes across a range of key operating metrics.
You are organized and process driven, a polished and agile leader while also being a proven collaborator and relationship builder, sticking to your convictions in a non-abrasive manner to coax (massage), not force change.
Progressive leadership, strategic and operational planning experience ideally within a health-tech organization
A track record of providing direct and constructive feedback and helping employees develop their skills and careers
Strong problem-solving skills as well as the ability to manage several tasks and projects concurrently and prioritize work effectively
In-depth knowledge of diverse business functions and principles
Excellent knowledge of data analysis and performance/operations metrics
Solid financial foundation with an understanding of financial statements, business case development, and pricing structures
Excellent leadership skills and a proven ability to manage, lead and supervise a talented multidisciplinary team; can delegate effectively
Has successfully built, developed, mentored, and managed multi-functional groups/teams
Multiple examples of success in building and scaling both the technology organization and system solution architecture (across both application and infrastructure) for a global web-based SaaS application
Experience in digitally transforming operational processes and the client experience is considered an asset
Proven strategic thinker with strong business acumen and an eye for efficiency and judicious use of resources
Excellent communicator with strong client-facing presentation skills
Experience evaluating, selecting, and managing 3rd party technology vendors
Experience managing senior executive expectations, developing evolving roadmaps, and building business perspective through a technology lens
A consensus builder and team player with a proven track record of trust and transparency - open to input, ideas, and feedback from clients, peers, subordinates, and other members of the organization
Ability to motivate teams and inspire confidence
Experience with challenging status quo

The Team

We’re not just helping grocery retailers grow, we’re helping more than 100 team members grow personally and professionally. The best thing about working at Mercatus is the people. We solve challenging problems every day. We’re scaling a company where people can build their work around their life, and not the other way around. Flexibility and full autonomy mean you’re in the driver’s seat to create a schedule that works for you and your passions. We’re looking for people who will make our culture even better people who have a desire to collaborate and bring their unique creativity to the table. If that sounds like you, we’d love to hear from you. View our Careers page to learn more.

What We Provide

Competitive compensation & employee stock option plans
100% company-paid benefits plan starting day one
Team Udemy account
Wellbeing programs to look after your mental and physical health, including a lifestyle & wellness spending account
1Password Family Membership
Home Internet Reimbursement
Employee Referral program
Collaborative and supportive work environment
Fun (Virtual & In-person) Company socials and events to build strong relationships with your colleagues

Mercatus is committed to fostering a diverse, inclusive, and accessible work environment. We are proud to be an Equal Opportunity Employer and are committed to the principles of equal employment opportunity and non-discrimination. We welcome and celebrate differences because we believe a multitude of perspectives fosters innovation and will help us grow as a team and ultimately achieve our goals. Our culture is one of belonging in which each person is accepted and valued for their individuality. As such, if you require any accommodation during the recruitment process, please let us know so we can work with you to meet your needs.

We thank all of those who take the time to apply; however, only those short-listed will be contacted.

No unsolicited agency referrals, please.

Mercatus Technologies Glassdoor Company Review

4.7