Chief Operating Officer

Here's what you'll be doing:

• Manage the day-to-day operations of the agency, understanding every function within the organization.
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Establish and deploy KPI's for the business assuring that internal and external processes are established to met.
• Engage the organization in managing client relationships, revenue, and profit.
• Focus on revenue and sales growth, cost and margin control, and monthly, quarterly, and annual financial goal management.
• Direct company operations to meet budget and other financial goals.
• Drive each department to work together for optimum client experience.
• Support leaders in their role at the agency; become the daily point of contact for group leads
• Act as an agent of change, helping to translate strategy into actionable goals for organizational performance and growth.
• Propose best path forward to promote growth and profitability.

Here's what you have:

• At least 15 years of experience, with 5 in an executive level position, such as C-level, General Manager, or Vice President.
• Strong background in operations management, change management, and a successful track record in mentoring other leaders in these areas.
• Excellent interpersonal, communications, public speaking, and presentation skills.
• Solid working knowledge of budgeting, sales, business development and strategic planning.
• Experience must be within the Public Relations or Communications industry.
• Ability to generate respect and trust from staff and external constituencies.

Why you'll love working here:

• Recognized to Inc. Magazine's Best Workplaces of 2022!
• Competitive salary and extensive benefits & wellness program
• Robust PTO
• Summer Fridays (also Winter, Spring and Fall Fridays!)
• A flexible, hybrid work model
• Family planning support including an expanded parental leave
• Participation in our sabbatical program
• Growth and development initiatives including “5W University”
• Access to season tickets for pro sports teams
• Charitable giving initiatives including company matching donation program and paid volunteer days