Care Coordinator Assistant

Job Title & Specialty Area: Care Coordinator AssistantDepartment: Enterprise Care ManagementLocation: PlanoShift: DayJob Type: On SiteWhy Children’s Health?At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.Summary:The Care Coordinator Assistant is a member of the multi-disciplinary team who supports the Care Coordinator to provide patient support along the continuum of care. The Care Coordinator assistant, under the supervision of the Care Coordinator is responsible for the arrangement of patient home care needs such as home health care, home medical equipment, appointment scheduling, and clerical duties. Care coordination in the healthcare system is a collaborative process and the Care Coordinator Assistant will communicate directly with the Care Coordinator as well as with patients and families, third party vendors, and payors.Responsibilities:• Clerical functions include but are not limited to: the management of phone lines, faxing, documentation of information received by phone or fax, retrieval of medical records, scanning of documents and other clerical functions not listed.• Treatment plan coordination, arrangement, and management: This includes coordination with payors and vendors for the arrangement of home medical equipment, home health care, medications, community resources/entities, and transitions to other facilities or organizations• This position emphasizes the optimization of the Care Coordinator's productivity by providing clerical support, managing confidential patient information and ensuring compliant and accurate management of departmental records and communications• This position functions as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party• This position demonstrates customer focused interpersonal skills, utilizes problem solving processes, and critical thinking• Communication:• Communicate and resolve conflict with Providers, health care team members, community agencies, clients and families with diverse opinions, values and religious/cultural ideas• Continually communicate with and advocate for patients and families, Providers, multidisciplinary team members and payers to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum• Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communication and listening skills• Managing Key Performance Indicators (As defined by hiring department):• Work collaboratively with others to define and study areas of inefficiency and participate in process improvement projects• Increase quality, efficiency and patient satisfaction while managing cost of care for targeted population• Collects, completes and submits statistical data in a timely manner• Professional Development:• Stays abreast of payor guidelines and standards• Stays abreast of community resources available to facilitate safe patient transitions of care• Remains current on clinical advancements related to primary patient population• Proactively seeks to understand areas/roles outside of immediate area/role within department• Community Involvement and Advocacy: Health Fairs, appropriate professional organization, educational speaking• Other duties as assignedWORK EXPERIENCE• At least 3 years relevant experience, preferably in a healthcare or service environment preferredEDUCATION• High school diploma or equivalent requiredLICENSES AND CERTIFICATIONS• Medical assistant preferredJOB PROFILE• Has developed breadth and/or specialized skills in a range of processes, procedures and systems, or acts as the technical expert within the discipline• Uses knowledge of how related teams impact achievement of objectives; regularly interacts with other teams• Provides advanced subject matter guidance to more junior team members; may allocate work to less experienced colleagues• Identifies and solves complex problems that arise with little or no precedent• Impacts the effectiveness of own team and closely related teams• Develops and recommends solutions to existing challenges that can be adopted broadly within the organization• Clearly and accurately conveys complex (potentially sensitive or controversial ) informationMANAGEMENT SKILLS• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.• Develop and use collaborative relationships to facilitate the accomplishment of work goals.• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.• Effectively manage one's time and resources to ensure that work is completed efficiently.• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.• Assimilate and apply new job-related information in a timely manner.• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.NON-MANAGEMENT SKILLS• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.• Develop and use collaborative relationships to facilitate the accomplishment of work goals.• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.• Effectively manage one's time and resources to ensure that work is completed efficiently.• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.• Assimilate and apply new job-related information in a timely manner.• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.A Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.Holistic Benefits – How We’ll Care for You:· Employee portion of medical plan premiums are covered after 3 years.· 4%-10% employee savings plan match based on tenure· Paid Parental Leave (up to 12 weeks)· Caregiver Leave· Adoption and surrogacy reimbursementAs an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.