Customer Success Manager

To solve one of the largest problems of our generation we need to get the world’s best talent.

We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

For us, it is always team-first.  Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

We are seeking a strategic and customer-obsessed Customer Success Manager to join our team. In this role, you will be responsible for driving customer satisfaction, loyalty, and growth by ensuring our customers realize the full value of Choco's products. You will be the primary advocate for our customers, guiding them to achieve their goals while leveraging Choco's solutions to drive business success.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful implementation

• Account Growth: Develop and maintain strong, long-lasting relationships with key stakeholders in customer organization and execute strategies to grow customer accounts, increasing their usage and investment in Choco's solutions.

• Value Delivery: Identify opportunities for customers to leverage Choco's products to achieve their business objectives and maximize their return on investment.

• Customer Advocacy: Serve as the voice of the customer within Choco, providing feedback to product, sales, and support teams to enhance our offerings.

• Proactive Management: Regularly check in with customers to address any concerns, identify opportunities for improvement, and ensure they are getting the most out of our products through leading strategic customer meetings, like Quarterly Business Reviews

• Performance Monitoring: Track and analyze KPIs to identify trends and areas for improvement.

• Problem Solving: Quickly address and resolve customer issues, escalating as necessary to ensure timely and satisfactory resolution.

Qualifications:

• Experience: Minimum of 3-5 years in a customer success, account management, or similar role

• Skills:

  • Strong communication and interpersonal skills.

  • Excellent problem-solving abilities.

  • Ability to manage multiple priorities and projects simultaneously.

  • Ability to analyze data and extract actionable insights

  • Sales mentality with experience leveraging partnerships to uncover referral opportunities

• Education: Bachelor’s degree preferred

• Attributes:

  • Customer-centric mindset with a passion for helping others succeed.

  • Self-motivated and results-oriented.

  • Ability to work collaboratively in a fast-paced, dynamic environment.

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.

Choco is an equal-opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.