Job details

Senior Associate, Customer Experience

Chomps is a fast-growing snack brand that focuses on health-conscious products. They are looking for a Senior Associate to lead their customer experience team, enhancing customer service and championing the brand.

Skills

Customer experience software proficiency
Cross-functional collaboration
Strong communication skills
Problem-solving

Responsibilities

Lead Chomps CX team including internal & external agents.
Act as an advocate for Chomps customers.
Develop and implement strong customer service processes.
Set and monitor KPIs for CX team.
Manage critical customer service escalation issues.
Own data analysis and reporting for customer outreach trends.

Education

Bachelor's degree preferred

Benefits

Medical, dental, and vision insurance
401K 6% match
Unlimited PTO
Paid maternity and paternity leave
Company-wide Continual Education budget

To read the complete job description, please click on the ‘Apply’ button

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By Chomps

With so much conflicting information surrounding food, we realized that people want to make healthy choices, but aren’t sure what is truly good for them. We decided to eliminate the guessing game and create simple snacks that were made with the hi...

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Food & Beverage Stores

TEAM SIZE