Platform Specialist

WHO WE ARE

Choreograph is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities.  We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.

We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

The Platform Development team is responsible for building the technology platform that powers the way we create audiences, forecast, price, and optimise cross-channel campaigns.  It is a propriety solution which has a fast-expanding user base across markets, agencies, and clients.  There is an extensive roadmap of developments that is required to support all the use cases and channels.  

The team consists of several specialist areas, all involved in product and system development, these include, product management, project management, data science, technical design, and technical account management.  

WHO WE ARE LOOKING FOR

The role will work within the Global Product team, supporting the Choreograph organisation and agencies with the configuration, adoption, maintenance, and optimal usage of the platform. This will involve working closely with the central product development and deployment teams in London, as well as third party development and engineer teams, along with the local Choreograph and agency teams. 

We are looking for a process driven candidate who possess the right mix of technical capabilities and communication skills to fill the role, supporting the effective rollout and optimal usage of global platform products and solutions. 

WHAT YOU WILL DO

• Build and maintain strong relationships with key contacts in each market, serving as the primary point of contact for all configuration and operational matters related to our products and services.
• Collaborate with product development, engineering, and product management to ensure successful implementation, adoption, and maintenance of our products.
• Work closely with markets to understand their business needs and to translate these into feature sets available in the platform.
• Maintain an up-to-date understanding of the platform features, best practices, and upcoming developments to apply in the platform deployment.
• Conduct regular status meetings and provide ongoing support to markets to ensure a high level of client satisfaction.
• Monitor and analyse market usage and performance metrics to identify opportunities for increase feature usage and the deployment of optimal work practices.
• Manage user administration, access permissioning and role management across platform and systems.
• Develop a good knowledge of key principles related to advertising and media planning.
• Serve as a technical subject matter contact and provide guidance to markets on technical issues and solutions.
• Support the development and delivery of market feature training and product demonstrations.

WHAT YOU WILL NEED

• Experience in a client-facing technical account management role in the advertising or media planning industry
• Technically literate, with exposure to Computer Science, Data Engineering, or related tasks
• Strong technical skills and ability to understand and communicate technical concepts to both technical and non-technical audiences.
• Experience with advertising and media planning technologies, such as ad servers, programmatic platforms, and data management platforms
• Proven ability to build and maintain strong relationships with clients.
• A proven problem-solving mindset
• Excellent communication and presentation skills.  Most work is undertaken in English, for which spoken communications is particularly important, for demonstrations, requirements gathering, technical issue description and resolution.
• Exposure to or some knowledge of databases and querying languages (SQL) and cloud computing platforms (GCP, AWS, etc.)
• Very good numerical competency
• Advanced Microsoft Excel capabilities
• Able to demonstrate that you can work collaborative within a team, is friendly, and has a can-do attitude.

If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both Choreograph and our clients, we encourage you to apply and join our team.

Choreograph is the beating heart of data inside WPP’s media investment group, GroupM, the world’s leading media investment company responsible for more than $60 billion in annual media investment. Discover more about Choreograph at www.choreograph.com

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together