Senior Product Operations Manager (Remote)

REMOTE - NORTH AMERICA /PRODUCT & DESIGN – PRODUCT OPS TEAM /FULL-TIME/ REMOTE

As a Senior Product Operations Manager, you will play a key role across our Engineering, Product and Design (EPD) teams across a broad range of strategic and operational responsibilities. The Product Operations team is the connective tissue between EPD teams and the teams who connect with our customers. You will work horizontally with Product Managers, Designers, Engineers, Customer Success Managers, Marketers, and our Sales teams to launch and ensure the success of new products and features across a wide range of applications. You will work with these same stakeholders to build customer empathy and manage product feedback.

You will enjoy this role if you are a proactive person who likes a fast-paced environment, enjoys executing multiple projects at once, and has the urge to continuously iterate. 

Responsibilities:

• Create, improve and manage critical EPD processes, including how we maintain the product roadmap and how we manage feature requests.
• Partner cross-functionally across teams to prepare products for launch including managing internal communication, project managing milestones, and leading betas.
• Identify emerging trends/insights in user behavior and product feedback.
• Advocate for customer experience and influence EPD on feature prioritization.
• Conduct user research by organizing customer advisory boards, customer journey mapping, betas, and surveys to generate insights and inform the product strategy.
• Maintain and design best practices for EPD’s tool ecosystem including tools for product roadmapping and feedback organization.
• Recommend new technology solutions to drive efficiency for EPD and enhance the customer experience.

Requirements:

• 5+ years of experience in Product Operations, Program Management, Product Management, or related functions.
• Basic knowledge of SQL.
• Strong project management skills, including the ability to manage multiple projects simultaneously and prioritize competing deadlines.
• Proactive, strong communication skills with a bias for action.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

Preferred Requirements:

• Bachelor’s degree or higher in relevant field.
• Previous experience working fully remote experience.
• Advanced data analysis skills in SQL and/or other data query languages.
• High-growth B2B SaaS experience.

Benefits:

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents.
• Flexible vacation days and quarterly mental health days so you can recharge.
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal).
• One time work from home stipend & annual stipends for professional development and caretaking.
• Virtual team lunches to keep you connected.
• (US-ONLY) 401k plan to participate in and save towards the future.
• Newest Apple products to help you do your best work.
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent.

$126,000 - $184,000 a year

Notice for Prospective Candidates:

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

-Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.

-Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

-Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.

-Ask candidates to make a payment in order to be considered for a position.

-Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details, and social security number, etc.

-Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.