Automotive Service Advisor / Writer | Up to $75k Annually & Weekends Off | Edwardsville

As an Automotive Service Advisor at Christian Brothers Automotive, you will greet customers with warmth and professionalism, manage the workflow in the shop efficiently, and serve as the key communication link between customers and technicians. Your role will include presenting repair solutions that are easy for customers to understand, directing customer service activities, and maintaining a positive store environment. Building long-term relationships with customers is essential, as is ensuring their satisfaction with every visit.

To qualify for the Automotive Service Advisor role at Christian Brothers Automotive, candidates must have a current driver's license and an acceptable driving record for insurance purposes. Experience in an automotive customer service or service advisory role is highly beneficial. Proficiency in Windows-based software and automotive applications is also required. Being dependable, physically capable of standing for long periods, and occasionally lifting heavy items are crucial for success in this position.

Christian Brothers Automotive offers an attractive benefits package for Automotive Service Advisors, including a competitive salary of up to $75K for highly qualified candidates, paid vacation, and holidays. Employees enjoy a healthcare benefits program, matching retirement plans, and access to an employee point store for rewards. The company also provides ongoing training and career advancement opportunities, alongside unique perks such as a financial wellness program and supportive employee appreciation events.

Customer satisfaction is at the core of Christian Brothers Automotive's philosophy. As an Automotive Service Advisor, your role will involve maintaining clear communication with customers throughout the repair process. You will provide easy-to-understand repair options and ensure that all services are performed to proper specifications. By building relationships and delivering transparent, honest service, you’ll be contributing to our commitment to customer care and satisfaction.

The Automotive Service Advisor position at Christian Brothers Automotive entails a full-time schedule of Monday through Friday, from 7 AM to 6 PM, meaning you’ll enjoy your weekends off! This work-life balance allows team members to spend quality time with family and friends while pursuing a fulfilling career in automotive service.

To ensure effective communication with customers, I focus on active listening and empathy, confirming understanding by paraphrasing their concerns. I also aim to simplify technical terms into layman's language, ensuring customers are fully informed and comfortable with the services being proposed. It's essential to make an effort to establish a rapport, which fosters trust and encourages customers to return.

In my previous role, a customer was frustrated due to a delay in service. I listened to their concerns without interruption, apologized for the inconvenience, and communicated a clear timeline for completion. I offered a small discount and ensured they were updated regularly. By taking accountability and providing exceptional service, I successfully turned their experience around and retained their business.

Prioritization in a busy environment is crucial. I assess tasks based on their urgency and impact on customer satisfaction. I tackle immediate customer inquiries first while scheduling follow-ups and routine tasks in blocks. Using digital tools to track workflow also helps me stay organized and ensure nothing falls through the cracks.

Teamwork is vital in the Automotive Service Advisor role. Collaboration between advisors, technicians, and other staff members fosters a seamless workflow that enhances customer service. I ensure open lines of communication to facilitate prompt responses to customer needs and problems, allowing us to work together effectively in delivering top-notch service.

I am motivated by the satisfaction of helping customers understand their vehicle needs and seeing them leave happy and informed. Knowing that my role can significantly impact someone’s day or even their safety on the road inspires me to give my best every day. Additionally, opportunities for personal and professional growth motivate me to continuously improve.

Handling pressure in a high-volume environment requires focus and resilience. I manage stress by maintaining a calm demeanor, prioritizing tasks, and delegating when possible. Taking short breaks also helps to recharge my energy, ensuring I remain productive and attentive to customer needs throughout the day.

My approach to upselling is rooted in educating the client and highlighting the benefits of additional services. I ensure they fully understand the value and necessity of recommendations without sounding pushy. It’s about aligning services with their needs and building trust, which encourages customers to consider additional services willingly.

I admire Christian Brothers Automotive's commitment to integrity, transparency, and stress-free service for customers. The philosophy of a people-first culture resonates with my values, and I believe working in such an environment will enhance my skills while allowing me to contribute positively to the team and the clients.

I employ active listening, prompt follow-ups, and thorough communication to maintain outstanding customer service. Regularly checking in with customers during service appointments ensures they feel valued and in the loop. By personalizing interactions and remembering past customer experiences, I build solid relationships that keep clients returning.

When faced with a difficult customer, my first step is to remain calm and composed. I listen to their grievance without interruption and empathize with their feelings. By acknowledging their concerns and providing clear solutions, I aim to de-escalate the situation. Maintaining professionalism is key, as it reflects the values of Christian Brothers Automotive, promoting trust and resolution.