Cisco VoIP Engineer

Iron Bow Technologies is looking for a Cisco VoIP Engineer to support our Smithsonian team in Washington, DC. This position allows for remote work, but will have on-site responsibilities; it is considered a HYBRID role.

Job Description:

• Provide daily administrative engineering and upgrade support for Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), and InformaCast by Singlewire, SMACS by Stack8, PhoneView/MigrationFX by UnifiedFX, VMware, and Cisco UCSC series servers.
• Perform analysis, design, development, programming/debugging, testing, and certification of the Cisco UC application and hardware.
• Perform end user moves/ads/changes/deletes within the UC environment
• Basic routing and switching plus security skills necessary to support the Cisco UC environment.
• Participate on project teams with engineers, project managers, and technical staff.
• Troubleshoot end-user and system issues in the Cisco UC environment.
• Support government initiatives which include obtaining government requirements to obtain vendor quotes for equipment.
• Plan/organize/coordinate/execute assigned technical projects and tasks, often requiring expert analysis and direction to teams of other specialists.
• Perform daily VoIP system checks. Maintain all devices at 99.98% or better availability as detailed in the specifications.
• Evaluate emerging technologies to contribute to the long-range planning for system evolution. Conduct market research and provide reports showing best in business/industry leading directions.
• Provide daily VoIP system checks and provide customer POC (COTR) with a report that outlines the status of the infrastructure along with any problems which were found and either rectified or need to be escalated – including details of steps taken or need to be taken.
• Open Service Now (SNow) tickets for system maintenance/upgrades as required. Present the system maintenance/upgrades tickets to the change control board (CCB) for approval.
• Work on SNow customer support service tickets as assigned. This work includes travel on site to visit users at any/all Smithsonian sites for break/fix tickets.
• Must be physically mobile (i.e. able to walk distances and climb stairs) in order to service users/equipment at the various Smithsonian museums and office buildings.
• Must be able to lift and move 50+ pounds of items such as boxes, equipment, phones, servers, etc.
• Travel: some local (DC metro area and potentially New York City) travel may be occasionally required with the ability to work outside regular business hours including nights and weekend work in the case of system maintenance or upgrades as needed to minimize impact to Smithsonian visitors/staff.
• Practice robust knowledge management and documentation such that additional back up resources can easily join to help during surge/emergency operations.
• Additional duties as assigned by the government.

Required Qualifications:

• One Cisco certified network professional (CCNP) or better certification is required with at least seven years of Cisco VoIP-related experience or
  15+ years of Cisco VoIP experience.
• Ability to work independently to perform daily administrative/engineering/upgrade support for CUCM, CUC, UCCX, CER, and InformaCast by SInglewire.
• UCCX experience with scripting and Finesse.
• Ability to learn new technologies such as SMACS, UnitedFX products, Cisco Expressway, Intrado/RedSky e911 services, Service Now ticketing system, etc.
• Ability to plan/organize/coordinate/execute technical projects.
• Ability to evaluate emerging technologies in order to contribute to long-range planning and technical review models for system evolution. Includes ability to conduct detailed market research and provide reports to the end-user supervisor/leadership.
• Ability to work in environment with shifting priorities and assignments.
• Background in service delivery – ability to communicate effectively in a consultation role, managing expectations, keeping customers informed regarding system changes and specific problem investigations.
• Ability to communicate effectively orally and in writing to a variety of audiences. Also to present projects and plans to team members and management.
• Must be able to obtain and maintain a Smithsonian security clearance
• Public trust clearance (active) is desired .
  

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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